Robetta M. Pysarenko
Pace,USA
Summary
I am a Financial Industry professional with more than 10 years of experience with strong relationship building skills. I am very proficient at risk-management and fraud prevention, in regard to check forgeries, ach and wire fraud, as well as account takeover situations. I am very knowledgeable of Bank Regulations/Acts that pertain to the finance industry, such RegE, Reg CC and BSA. Outgoing, organized, and detail oriented. I never meet a stranger. A quick learner who is not afraid to take charge when necessary and ask questions when needed. Very team-oriented and trustworthy, with a proven track record of meeting deadlines and goals as well as working in a fast-paced environment with little to no supervision required. Focused Fraud Investigator with highly developed skills that truly shine when interviewing witnesses or developing strong investigative teams. A valuable and committed professional with dynamic communication and analysis skills. Ready to take on a new role with a company where a strong work ethic and pleasant demeanor will be appreciated.
Overview
14
14
years of professional experience
Work History
Fraud Investigator and Fraud Claim Processor
Navy Federal Credit Union
Pensacola, FL
04.2022 - Current
- I am currently working hybrid remote through a third-party contractor for Navy Federal Credit Union as a Fraud Investigator, where I receive different types of fraud claims through multiple queues from other Financial Institutions, along with IRS Treasury check returns, in regard to fraudulent checks, such as Altered, Forged Endorsement, and Counterfeit check claims.
- I am very familiar with determining the different types, based on visual inspection through the various systems used to determine that type.
- I also work the Suspicious Deposit and SAR referral queues, as well as Zelle Scam Mule and Review for failed transaction claims through Fiserv.
Relationship Banker
Wells Fargo Bank
06.2016 - 04.2023
- I assisted customers by performing financial reviews and helping consumer and business affluent customers with their banking needs as well as providing support against fraudulent transactions on their accounts
- In the event of fraud, I would assist with filing various types of claims, such as credit card, Reg E, Hold Harmless for wires, or check fraud claims
- I have affluent client support experience as well as a deep understanding and knowledge of wealth management, past, current brokerage and retirement services
- I assisted consumer and small business customers with their banking and credit needs by uncovering those needs and finding the best product for their financial success
- I am experienced in taking various credit applications according to credit needs, such as personal loans and lines, business loans and lines, equipment loans, and Home Equity loans, while verifying all disclosures, truth in lending, and guidelines were met
- I did this by getting to know my customers and assessing all their financial needs
- I also worked very closely with partners within other departments of Wells Fargo like Home Mortgage, Merchant services, Financial Advisors and Payroll to help meet our customers’ complex financial needs, by working diligently to protect their assets against fraud
Wells Fargo Home Preservation Team
Wells Fargo Bank
07.2020 - 10.2020
- Due to the Covid-19 Pandemic, I was assigned to work from home to assist Wells Fargo customers with mortgages during the Covid-19 Pandemic in regards to forbearance and payment deferral assistance
- I answer questions in regards to what type of assistance they qualify for according to the type of investor and options available through the Cares Act
- This experience has deepened my knowledge in regards to FNMA, Freddie Mac, FHA and VA loans and how they are governed as well as a better understanding of mortgage services, such as taking payments, escrow inquiries, and amortization schedules
Service Manager 1 and 2
Wells Fargo Bank
08.2014 - 06.2016
- I assisted the branch with the daily operations of the bank, such as risk management, such as identifying various fraud scams, pulling various reports for review, scheduling, managing tellers with their daily transactions, process shipment, order cash, controls online, balancing, compliance issues such as errors on accounts, loans, and deposit transactions
- While I held this position, I was the custodian of multiple ATM’s in regards to their operations
- I had much success in coaching and developing Tellers and Bankers
- I attended Management Training for Service and Sales
Assistant Store Manager
Wells Fargo Bank
11.2013 - 08.2014
- I assisted the manager as well as coach the tellers to prevent loss from fraudulent checks, by proven and systematic reviews, along with managing control tasks, which involve cash balances and deposit procedures
- I also help manage the Personal Bankers and CSSRs with reviews to help meet our customer’s financial needs with quality customer service, as well as reviewing and correcting CIP (Customer Identification Process) errors and the prevention of fraudulent transactions
Personal Banker 1 and 2
Wells Fargo Bank
04.2011 - 11.2013
- I assisted customers regarding their business and personal accounts with Wells Fargo Bank as well as analyzing, processing and closing business and personal credit lines, business and personal credit card applications, business and personal loans, business real estate finance, equipment express loans, merchant and payroll, insurance for business and personal, home equity loans and lines as well as submitting mortgage referrals
- Upon profiling customers, by assessing debt to income ratio, credit history, I then suggest the financial plan that best meets their need
- I attended Small Business Deposit and Lending training
- Achievements Include: 2011 PB1 Top Performer in Grand Frontier, 2012 PB1 Top Performer Grand Frontier, 2013 PB2 Top Performer Grand Frontier District, 2013 100 % on Customer Experience Designated Business Advocate for 2013 and 2014, 2017,2018,2019, and 2020
Relationship Banker
Regions Bank
Pensacola, Florida
06.2010 - 04.2011
- I answered inquiries from customers regarding their accounts at Regions Bank, while processing service requests to made by said customer such as applying for credit, issuing stop payments, replacing debit cards, setting up new accounts, etc
- Upon profiling customers and analyzing financial need, I then suggested the financial plan that best met that need
Education
Associates Degree - Merchandising, Marketing and Business
Phillips Junior College of Greater New Orleans
Office Management -
Delgado Community College
Professional Career Development Institute -
Skills
- Fraud prevention
- Civil investigations
- Investigative techniques
- Financial Fraud
- Evidence collection
- Records Research
- Telephone Etiquette
- Credit card fraud
- Report filing
- Forensic research
- Partnering and relationships
- Mail fraud
- Insurance fraud
References
References upon request
References
References available upon request.
Timeline
Fraud Investigator and Fraud Claim Processor
Navy Federal Credit Union
04.2022 - Current
Wells Fargo Home Preservation Team
Wells Fargo Bank
07.2020 - 10.2020
Relationship Banker
Wells Fargo Bank
06.2016 - 04.2023
Service Manager 1 and 2
Wells Fargo Bank
08.2014 - 06.2016
Assistant Store Manager
Wells Fargo Bank
11.2013 - 08.2014
Personal Banker 1 and 2
Wells Fargo Bank
04.2011 - 11.2013
Relationship Banker
Regions Bank
06.2010 - 04.2011
Associates Degree - Merchandising, Marketing and Business
Phillips Junior College of Greater New Orleans
Office Management -
Delgado Community College
Professional Career Development Institute -
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