Robi Jackson
Denver,PA
Summary
Detail-oriented, dedicated, and highly motivated Hospitality Management professional with over 19 years of successful experience in industry-leading Food and Beverage management. A motivated leader who values relationships with vendors, suppliers, and employees. A goal-oriented team player specializing in motivating team members to perform at their highest levels and cultivating employee growth into leadership positions. Excited to transition into the Real Estate Industry with a highly transferable customer-oriented background. Additionally, skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support, and check-out management. Performance-oriented mindset allows for efficient completion of diverse daily requirements.
Overview
25
25
years of professional experience
Work History
Window Clerk
U.S.P.S. Plant Operations
06.2020 - 01.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Package Handler
Fed-Ex
11.2018 - 01.2020
- Physical loading, unloading, and sorting of packages
- Follow safety protocol to reduce/eliminate injuries
Cook
HILTON WORLDWIDE EMBASSY SUITES
01.2017 - 12.2017
- Prepare made to order meals at the request of customers
- Maintain sanitation standards for food handling and cleanliness in kitchen and dining areas to comply with regulatory guidelines
- Perform inventory management including food rotation to reduce waste of perishable food items
- Execute menu items including hord’oeurves and desserts for special events and banquets
- Prepare and stock food for daily breakfast buffet
- Prep and stock food for the daily management reception and dinner service
- Cook to order upward of 40 staff meals daily.
Assistant Manager
VILLAGE INN RESTAURANTS
06.2015 - 12.2016
- Monitored and controlled operating costs and identified measures to reduce and eliminate waste
- Ensured the kitchen and dining room were compliant with licensing, hygiene health and safety legislation/guidelines
- Proactively addressed customer inquiries and complaints to ensure a quality dining experience
- Estimated food and supply needs, placed orders with distributors, scheduled and managed the delivery of perishable foods and supplies
- Managed recruitment, interviews hiring and supervision of front and back of the house team members
- Organized and managed the daily operation of the kitchen including assigning staff responsibilities and supply and inventory management
- Managed kitchen staff in the preparation of lunch and dinner menu items.
Baker
BUCKLEY AIRFORCE BASE COMMISSARY AURO
02.2014 - 06.2015
- Baked fresh breads, pastries and desserts daily
- Recommended, created and implemented a lunch/dinner menu to include fresh pastas, Grab and Go items and gourmet snacks expanding the Bakeries offerings and increasing revenues
- Managed supply inventory to ensure Bakery was fully stocked.
Construction
Lehigh Hanson Construction
02.2013 - 10.2013
Restaurant Manager
WILD WINGS & THINGS
05.2011 - 02.2013
- Managed staff coverage to ensure shifts were appropriately staffed
- Estimated inventory needs, placed orders with vendors and coordinated the delivery of supplies
- Maintained excellent relationships with customers, vendors, suppliers
- Recommended and implemented customer appreciation specials which increased foot traffic and revenues by 20% and helped grow the business
- Managed front of the house and back of the house operations
- Recruited, hired, managed, coached and terminated staff as needed to meet the needs of the restaurant.
Bar Tender and Server
SIGNATURE HOSPITALITY STAFFING
12.2007 - 05.2011
- Responsible for custom set up and break down of dining area and bar for banquets and special events
- Planning and execution of catered events
- Worked as a bar tender and server for banquets
- Provided excellent customer service to all patrons.
Bar Tender
ADOLPHUS HOTEL
07.2006 - 12.2008
- Monitored and control liquor and bar supply inventories during and after banquet events
- Provided excellent customer service to all patrons
- Prepped bar for service nightly.
Kitchen Manager
PAPPASITOS CANTINA
02.1998 - 01.2005
- Cultivated cohesive relationships between kitchen staff and servers to promote a positive atmosphere
- Maintained staffing plan for front of the house and back of the house staff, ensuring adequate coverage for all shifts
- Monitored the needs of the business related to acquiring, maintaining and terminating employees to meet staffing needs
- Maintained professional restaurant image, including consistent food preparation, compliance to uniform standards and restaurant cleanliness
- Trained, coached and mentored kitchen staff for career progression and professional growth into better positions
- Recommended and developed new dishes for menu implementation
- Reduced food and labor cost by managing inventory and staffing.
Education
Brightwood College Real Estate program through Kaplan University
No Degree - Business Managing
North Lake College
Irving, Texasundefined
Pappas Advanced Continued Education (P.A.C.E.)
No Degree - Criminal Justice
Prairie View A&M
Prairie View, TexasSkills
- Cash handling expertise
- Stock replenishment
- Product identification
- Utilization reporting
- Business Development
- Workforce Management
- Operations Management
- Expense Tracking
- Complex Problem-Solving
- Staff Management
- Budget Control
- Staff Training and Development
- Team Leadership
References
REFERENCES AVAILABLE BY REQUEST
Timeline
Window Clerk
U.S.P.S. Plant Operations
06.2020 - 01.2023
Package Handler
Fed-Ex
11.2018 - 01.2020
Cook
HILTON WORLDWIDE EMBASSY SUITES
01.2017 - 12.2017
Assistant Manager
VILLAGE INN RESTAURANTS
06.2015 - 12.2016
Baker
BUCKLEY AIRFORCE BASE COMMISSARY AURO
02.2014 - 06.2015
Construction
Lehigh Hanson Construction
02.2013 - 10.2013
Restaurant Manager
WILD WINGS & THINGS
05.2011 - 02.2013
Bar Tender and Server
SIGNATURE HOSPITALITY STAFFING
12.2007 - 05.2011
Bar Tender
ADOLPHUS HOTEL
07.2006 - 12.2008
Kitchen Manager
PAPPASITOS CANTINA
02.1998 - 01.2005
Brightwood College Real Estate program through Kaplan University
No Degree - Business Managing
North Lake College
undefined
Pappas Advanced Continued Education (P.A.C.E.)
No Degree - Criminal Justice
Prairie View A&M
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