Robi Mae Cockrum
Roseburg,Or.
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective problem-solving and relationship management. Skilled in cash handling and POS systems, consistently delivering exceptional dining experiences while maintaining a positive attitude in fast-paced environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Waitress
Appleebees
Roseburg, Oregon
10.2025 - Current
- Resolved customer complaints professionally, enhancing satisfaction and fostering loyalty.
- Addressed customer concerns swiftly, improving overall experience and ensuring timely issue resolution through management escalation.
- Cultivated positive relationships with regular customers through engaging conversations.
- Cleared and cleaned tables promptly during busy periods, contributing to a smoother dining experience.
- Prepared silverware for dining tables to enhance guest experience. and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress
Elmer's
Roseburg, Oregon
02.2018 - 05.2020
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely food delivery, improving overall service efficiency.
- Recorded customer orders accurately at point of sale, ensuring smooth service flow.
- Maintained cleanliness and organization of dining area, enhancing overall guest comfort.
- Processed cash transactions promptly using point-of-sale system, supporting efficient payment handling.
Waitress/Host
Shari’s
Springfield, Or.
01.2016 - 01.2018
- Utilized menu knowledge to answer guest questions and make tailored recommendations, enhancing overall dining experience
- Executed opening and closing tasks, stocked supplies, and maintained cleanliness to prepare restaurant for service and ensure smooth operations.
- Delivered racks of cups to service station, rolled silverware, pre-bussed tables, wiped tables, and removed debris to sustain efficient workflow during shifts.
Front Desk Representative
Best Western Grand Manor Inn&Suites
Springfield, Or.
01.2014 - 01.2018
- Managed room reservations and bookings, ensuring accuracy and timeliness of guest requests.
- Presented bills and processed payments, maintaining precise records of guest accounts and charges.
- Provided initial support to customers by addressing inquiries and resolving complaints to enhance satisfaction.
Waitress/Host
IHOP
Springfield, Or.
01.2014 - 01.2016
- Greeted guests warmly, ensuring prompt and accurate food and beverage orders to enhance overall dining experience.
- Delivered food and beverages efficiently to tables, contributing to a seamless and enjoyable guest experience.
- Provided tailored menu recommendations and addressed guest inquiries, resulting in improved guest satisfaction.
- Processed payments accurately at the end of each shift.
- Stock and rotate supplies in service areas.
Education
Certification in heavy machinery -
Baker Technical Institute
Baker City, OR09-2025
GED -
Portland Community College
Portland, OR06-2025
Skills
- Food handling procedures
- POS systems expertise
- Cash handling proficiency
- Dietary restrictions awareness
- Inventory management
- Customer service excellence
- Relationship management
- Problem solving
- Adaptability to change
- Positive attitude
Certification
Oregon liquor license
Timeline
Waitress
Appleebees
10.2025 - Current
Waitress
Elmer's
02.2018 - 05.2020
Waitress/Host
Shari’s
01.2016 - 01.2018
Front Desk Representative
Best Western Grand Manor Inn&Suites
01.2014 - 01.2018
Waitress/Host
IHOP
01.2014 - 01.2016
Certification in heavy machinery -
Baker Technical Institute
GED -
Portland Community College