Robi Rhodes, MSN, RN
Marrero,La
Summary
- Energetic Director of Nursing offering a wealth of experience in leading teams towards the achievement of care goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking AVP of Nursing position to create positive change and outcomes.
Career Profile:
- Development and implementation of nursing practices that align with regulatory guidelines.
- Strong analytical skills, capable of assessing conditions and implementing appropriate interventions for desired outcomes.
- Relate well to people from a variety of cultures and backgrounds.
- Ability to build strong relationships with patients, patient's families, staff, physicians and other medical professionals.
- Ability to manage personnel, staff units appropriately, work within developed budgets, maintain cost effective strategies and develop new ideas to increase employee production and patient satisfaction.
- Assisted with 2 new surgery centers planning, development, buildout and inspection for accreditation.
- Obtained Lean program Green Belt certification.
Overview
20
20
years of professional experience
Work History
Director of Nursing
St. Charles Parish Hospital Managed By Ochsner
2021.05 - Current
- Director of Medical Surgical, Intensive care, and Cath Lab. Consisting of 40 FTE's, 8 PRN's and 2 OC's.
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed daily rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Developed great working relationships with hospitalists and specialty physicians
- Coordinated with physicians, nursing, pharmacy, case management, and dietary to establish multidisciplinary rounding with efficient and consistency.
- Medsurg budget management from 2022 to 2023 resulted in FTE Variance YTD (0.26) from (1.03), Productive hours (549) from (2,136), Salary variance (100,505) from (312,432).
- Cath Lab budget management from 2022 to 2023 resulted in FTE Variance YTD 0.65 from (2.13), Productive hours 1,361 from (4,096), Salary variance 65,705 from (229,898).
- ICU budget management from 2023 to 2024 resulted in FTE Variance YTD 3.83 from (2.45), Productive hours 4,663 from (2,544), Salary variance 264,434 from (132,512).
- Employee Engagement scores highest of any director over Medsurg, ICU and Cath Lab at St Charles averaging 4.18 over 3 years.
- Patient Experience scores 2024 YTD 84, 2023 =84
- Helped to develop and implement Virtual Hospital Medicine for after hours coverage.
- Added Pain procedures to Cath Lab to open more availability in OR and bring needed volume to cath lab.
- Onboarding for new Pain management MD's and practice growth.
- Helped develop and Implement the River Region transfer initiative to increase facility transfers to maintain higher census and decrease Kenner/system ED holds.
- Changed culture between multiple units, to work together as one.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Redesigned ICU supply room to decrease from $14,000 in supplies on shelves to $4,500.
- Only after 2 months of hire, was tasked with and completed setup of a functional MAB. Within 10 days we offered infusions to community, employees and helped decompress the system.
- Evacuated hospital of employees and patients for Hurricane IDA and cared for those patients at Ochsner Main and Kenner. Was able to resume hospital function at St Charles within 2 weeks post hurricane.
- Actively participate in over 10 hospital based committees to build knowledge and bring positive change to our units.
- Worked with key members to obtain an Acute Stroke Ready Hospital certification.
- Managed over 3 years of target zero events through encouragement, hard work and dedication.
- Managed to deplete all external agency since November 2022.
- Act as a resource to new and existing managers/Directors, managing budgets, explaining processes and identifying potential solutions to problem areas.
- Managed low overall turnover over the past 3 years with an average rate of 5.97%. FYF being 0% over past two years.
- Through 2023 Green Belt project, we decreased observation patient LOS averaging 44.13 hours to just 23.9 as of May 2024.
Director of Nursing
Metropolitan Gastroenterology Associates, LLC
2017.02 - 2021.05
- Responsible for 3 Endoscopy centers which includes 50 FTE's, 20 PTE's, 15 CRNA’S, 10 procedure rooms and 22 Physicians
- Developed schedules for all 22 physicians with rotation in clinic, hospital, surgery and call. All done with flow that maximized profits through balance of all schedules and manipulation as needed.
- Lead Quality Assurance Performance Improvement, Medical Executive and Governing Board meetings to present and improve patient satisfaction, quality standards/indicators, staff credentialing, quarterly budgets, cost analysis of labor, procedure volume, advertising, supply/drug costs and future revenue goals
- Develop and implement policies to ensure compliance with regulatory standards across nursing and facility guidelines
- Established quality initiatives and metrics for nursing sensitive indicators
- Implementation of staffing matrix and oversight of all clinical and administrative labor
- Developed long term plans to increase productivity along with minimizing cancellation and no-show rates
- Maintaining physicians and registered nurse anesthetists credentialing and reappointment as required by CMS
- Improved OAS CAHPS scores from 80 percent to over 95 percent across all three centers with continued improvement
- First 6 months as DON, saved over $63,000.00 annually and continued to cut costs through contract negotiations and or initiation of new contracts.
- Manage negotiations and purchase of capital equipment from minor equipment to equipment ranging up to 700k.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- All 3 centers recently inspected by CMS with no deficiencies found
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect
- Performed rounds to observe care and interview staff, residents and families.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Established new policies and updated existing policies to improve standard of care for patients.
- Prior to leaving, planned buildout of two new surgery centers with architects, contractors and physicians to provide centers with growth potential and efficient flow design.
- Assisted in planning, design, buildout, and accreditation for new 10,000 sqft surgery center in 2012 and again in 2020.
Center Director
Metropolitan Gastroenterology Associates, LLC
2011.03 - 2017.02
- Assisted with planning, design, build out, inspection and occupancy of a 7,500-sqft Endoscopy Center
- Managing personnel, supply cost and labor budgets along with scheduling
- Managing 10 physicians monthly schedule for balanced mix of office, endoscopy and hospital with rotation that maximized profits
- Maintaining an Ambulatory Surgery Center to meet AAAHC and CMS standards
- Purchasing of supplies and continuously finding better deals for cost savings
- Maintaining infection control standards and continuing education as infection control coordinator
- Continually assessing, implementing and maintaining performance improvement standards
- Conducted trainings and mentor staff, consistently improving performance
- Assisted with Director of Nursing duties to gain knowledge with intent to move up
- Managed $5M yearly budget for labor, supplies and building costs.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Critical Care RN/House Supervisor
West Jefferson Medical Center
2004.12 - 2011.03
- Well versed in several post-operative specialty areas: Neurosurgery, Vascular, General, Cardiac and Plastics
- Educate patients and families on health care needs, conditions, options, etc
- Serve as a preceptor for young new nurses
- Worked as charge nurse in both ICU, CCU and SCU
- Trained to work as PRN House Supervisor maintaining patient flow throughout the hospital
- Staffing units based on a matrix devised to meet labor budgets for each unit
- Problem solving throughout shifts as house supervisor
- Meetings with administration to discuss work flow, staffing, implementing efficiency ideas and performance improvement
- Reviewed clinical documentation to asses standards and quality of care
- Collaborated with physicians regarding patient conditions, updates and necessary care changes
- Provided emergency response
- Focused on patient satisfaction
Education
Master of Science - Nursing Leadership And Managment
Western Governors University
Salt Lake City, UT04.2018
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT09.2016
Associates Degree - Nursing
Delgado Charity School Nursing
New Orleans, La12.2004
Skills
- Risk management processes and analysis
- Infection control
- Project management
- Profitability strategies
- Multidisciplinary team collaboration
- Accreditation coordination
- Staff mentoring and coaching
- Nursing operations reconstruction
- Clinical Quality Improvement
- Recruitment and staffing
- Quality assurance controls
- Policies and procedures
- Performance metrics
- Facility oversight
- Patient relations
- Personnel management
References
References: Available upon request
Interests
Current License's: , Registered Nurse, American Heart Association CPR and ACLS Instructor, Member of SGNA, ASCA and APIC.
Timeline
Director of Nursing
St. Charles Parish Hospital Managed By Ochsner
2021.05 - Current
Director of Nursing
Metropolitan Gastroenterology Associates, LLC
2017.02 - 2021.05
Center Director
Metropolitan Gastroenterology Associates, LLC
2011.03 - 2017.02
Critical Care RN/House Supervisor
West Jefferson Medical Center
2004.12 - 2011.03
Master of Science - Nursing Leadership And Managment
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associates Degree - Nursing
Delgado Charity School Nursing
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