Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robi Scrbak

Coral Gables,FL

Summary

Dedicated and results-driven Restaurant General Manager with 19 years of experience in the hospitality industry. Proven track record of leading high-performing teams and driving operational excellence. Adept at developing and implementing strategic initiatives to enhance overall restaurant performance. Skilled in staff management, customer service, and financial management.

Overview

12
12
years of professional experience

Work History

Restaurant General Manager

Novikov Miami
04.2018 - Current
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.

Bar Supervisor

ORA Nightclub
12.2016 - 03.2018
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Reduced waste and costs by optimizing inventory management and beverage ordering processes.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.

Assistant Catering Coordinator

Cuisine Works
11.2011 - 12.2016
  • Enhanced client satisfaction by effectively communicating with kitchen staff to ensure accurate and timely food preparation.
  • Streamlined catering processes for improved efficiency by organizing inventory and maintaining a clean workspace.
  • Increased event success with meticulous attention to detail in coordinating table settings, decorations, and menu planning.
  • Built strong relationships with clients through exceptional customer service and prompt resolution of concerns or issues.
  • Collaborated with team members to provide seamless event execution, resulting in positive feedback from clients.

Education

High School Diploma -

Hospitality High School
Kranj, Slovenia
06.2001

Skills

  • Team Leadership
  • Strategic Planning
  • Staff Development and Training
  • Financial Analysis and Budgeting
  • Customer Service Excellence
  • Inventory Management
  • Marketing and Promotions
  • Vendor Management
  • Problem-Solving
  • Excellent Communication Skills

Languages

English
Slovenian
Croatian
Spanish

Timeline

Restaurant General Manager

Novikov Miami
04.2018 - Current

Bar Supervisor

ORA Nightclub
12.2016 - 03.2018

Assistant Catering Coordinator

Cuisine Works
11.2011 - 12.2016

High School Diploma -

Hospitality High School

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Robi Scrbak