Robia Williams

• Manage a high volume of 100+ patient appointments daily, collaborating with 10+ healthcare providers to align scheduling with clinic protocols.
• Educate patients on their financial responsibility, achieving a 98% point of service collection rate for all required co-payments and past due balances.
• Maintain strict compliance with all patient privacy guidelines, while utilizing multiple software programs to streamline registration and scheduling.
• Support office efficiency by managing high- volume phone calls, patient inquiries, and faxing , reducing administrative backlog by over 20%.

• Spearheaded timely pre-authorizations and insurance verifications for an average of 50+ patients per day, guaranteeing benefit eligibility and preventing financial losses.
• Collaborated with care teams across departments to seamlessly integrate verified coverage information, leading to accurate billing and a reduction in billing discrepancies.
• Provided direct patient support by clearly explaining benefit coverage and financial responsibility, allowing patients to make an informed decision about their care.
• Maintained strict compliance with all HIPPA regulations while managing sensitive patient information, and accelerated claims processing by submitting accurate documentation.

• Provided comprehensive case management for a caseload of 30-40 clients with severe mental health conditions, assisted them with understanding their illness, conducted comprehensive assessments and developed targeted intervention plans.
• Acted as primary client advocate , navigating housing, legal services and public benefits, and fostered communication with families and external agencies to ensure access to valuable resources.
• Maintained strict confidentiality and professional standards while guiding clients in understanding their treatment plans and referring them to community agencies for additional support.

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• Directed daily operations to ensure a consistent food supply for over 100 families, effectively managing logistics and resource allocation to optimize program outcomes.
• Secured additional funding by successfully applying for grants, which expanded program resources and amplified it's impact.
• Cultivated strong relationships with community partners and managed a diverse volunteer base to improve program reach.

• Served daily as primary point of contact for all patients, families, providers and vendors on a 35 bed unit, managing high-volume phone calls and messages for a charge nurse and 6+ staff nurses.
• Managed all administrative task, maintaining a 100% accurate patient census, and distributed all time sensitive documentation for the unit.
• Ensured appropriate levels of inventory, medical supplies, and nourishments on unit at all times.
• Facilitated timely admissions and discharges for an average of 5 patients weekly, ensuring a smooth transition and continuity of care.