Robiel Mederos
Homestead,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Medisana Health Center
Miami Springs, FL
02.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
Transportation Manager
Self-Employed
Homestead, FL
09.2022 - 01.2024
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Monitored driver performance and compliance with safety regulations.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Investigated customer complaints related to freight damage or late deliveries.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
Education
High School Diploma -
Matanzas University
Cuba07-2019
Some College (No Degree) - ESOL
Miami Dade College
Miami, FLSkills
- Correspondence typing
- Mail coordination
- Correspondence drafting
- Appointment confirmation
- Departmental support
- Mail distribution
- Problem-solving skills
- Basic accounting
- Package and mail receipt
- Mail handling
- Scheduling appointments
- Call forwarding
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Medisana Health Center
02.2024 - Current
Transportation Manager
Self-Employed
09.2022 - 01.2024
High School Diploma -
Matanzas University
Some College (No Degree) - ESOL
Miami Dade College
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