Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robin Acevedo

Summary

More than five years of experience in digital media and marketing projects generating compelling concepts to reach key audiences. Over three years of experience in the food and beverage industry bringing excellent customer service. Talented at managing staff, tight deadlines and coordinating with teammates to capture, edit and produce work.

Overview

11
11
years of professional experience

Work History

Bartender

Hamsa Restaurant
02.2025 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Cafe manager

Trident booksellers and cafe
09.2024 - 01.2025
  • Developed and implemented a cost-saving initiative that reduced bar expenses and made staff work more efficient.
  • Trained and managed a team of more than 40 staff members, helping to increase productivity.
  • Created and maintained customer service reports that provided insights into customer service performance and customer feedback.
  • Managed the cafe’s daily operations, ensuring that all tasks were completed on schedule and within budget.

Bartender / Server

Shybird
05.2022 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Digital Media Producer

AYC Solutions
11.2019 - 07.2020
  • Organized and managed digital assets through regular maintenance and content archiving.
  • Increased brand awareness through creation of innovative print and digital productions for major publications and fairs.
  • Created and managed the company website.
  • Researched and identified digital platforms aligned with project objectives, best practices, accessibility and sustainability.

Communications Assistant

Fundacion Casa Tres Patios
02.2018 - 06.2018
  • Analyzed content and publications on the website, considering design and user experience.
  • Developed a graphic line for publications.
  • Created and edited a database with key information for project management and public relations.
  • Created communication strategies for resident artists.

Graphic Designer

Universidad SanBuenaventura
09.2014 - 07.2017
  • International Journal of Psychological Research (usb.edu.co)
  • Researched different topics along with the journal team to create effective design proposals.
  • Conceptualized designs for the cover of the digital and printed journals.

Education

Bachelor of Arts - Visual Arts

Instituto Tecnologico Metropolitano - ITM
04.2019

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Cambridge Center for Adult Education
Cambridge, MA
12.2018

Associate of Arts - Multimedia Production

Servicio Nacional De Aprendizaje SENA
06.2011

Skills

  • Project Management
  • Adobe Creative Suite
  • Digital Marketing
  • Google Analytics
  • Wordpress
  • Microsoft Office

Languages

Spanish
English

Timeline

Bartender

Hamsa Restaurant
02.2025 - Current

Cafe manager

Trident booksellers and cafe
09.2024 - 01.2025

Bartender / Server

Shybird
05.2022 - 10.2024

Digital Media Producer

AYC Solutions
11.2019 - 07.2020

Communications Assistant

Fundacion Casa Tres Patios
02.2018 - 06.2018

Graphic Designer

Universidad SanBuenaventura
09.2014 - 07.2017

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Cambridge Center for Adult Education

Associate of Arts - Multimedia Production

Servicio Nacional De Aprendizaje SENA

Bachelor of Arts - Visual Arts

Instituto Tecnologico Metropolitano - ITM

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