Robin Alexander
Fair Oaks,CA
Summary
Dynamic customer service advocate with proven expertise at Health Net, Centene, excelling in complaint resolution and data collection. Recognized for enhancing customer satisfaction through effective communication and assertiveness. Skilled in managing high-volume inquiries while maintaining a professional demeanor, contributing to continuous improvement initiatives and team collaboration.
Customer service professional at Ashley
furniture, committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Health Net, Centene
03.2019 - 02.2025
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Managed customer interactions through various channels, ensuring timely responses and effective communication.
- Learned company products and services to provide informed support and guidance to customers.
- Collaborated with team members to resolve complex issues, improving overall service efficiency.
- Documented customer feedback and concerns, contributing to continuous improvement initiatives.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Ashley Furniture Homestore
04.2017 - 03.2019
- Resolved customer inquiries, providing accurate information on product features and availability.
- Trained new team members on company policies and service protocols to enhance customer experience.
- Collaborated with sales staff to streamline order processing and improve overall customer satisfaction.
- Managed conflict resolution by addressing customer complaints efficiently, ensuring timely follow-ups.
- Developed knowledge base of products, enabling quick responses to customer questions and concerns.
Education
Bachelor of Arts - Humanities
Sacramento State
Sacramento, CA06-1997
Associate of Arts -
American River College
Sacramento, CA06-1982
Skills
- Data collection
- Complaint resolution
- Assertiveness
- Multi-line phone talent
- Credit card processing
- Policy review
- Typing speed
- Professional telephone demeanor
- Document control
Timeline
Customer Service Advocate
Health Net, Centene
03.2019 - 02.2025
Customer Service Representative
Ashley Furniture Homestore
04.2017 - 03.2019
Bachelor of Arts - Humanities
Sacramento State
Associate of Arts -
American River College
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