Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Alvarez

San Antonio

Summary

Dynamic customer service professional with a proven track record at Dollar General, excelling in cash handling and conflict resolution. Recognized for building strong customer relationships and enhancing satisfaction through empathy and effective communication. Committed to maintaining high standards of integrity and reliability, ensuring a positive shopping experience for all customers.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

2
2
years of professional experience

Work History

Cashier

Dollar General
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

Conduent
02.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Midland High School
Midland, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Cash handling
  • Customer service excellence
  • Reliability and punctuality
  • Order taking
  • Conflict resolution

Timeline

Cashier

Dollar General
02.2023 - Current

Customer Service Representative

Conduent
02.2023 - 09.2024

High School Diploma -

Midland High School

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