Summary
Overview
Work History
Education
Skills
Timeline
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Robin Amerson

Robin Amerson

Buffalo,NY

Summary

Dynamic hospitality professional with a proven track record at Prince of Peace Church, excelling in guest relations and customer service. Recognized for enhancing visitor experiences and streamlining operations, while demonstrating strong teamwork and food safety awareness. Committed to fostering a positive atmosphere and ensuring exceptional service delivery.

Overview

29
29
years of professional experience

Work History

Hospitality Team Member

Prince of Peace Church
03.1999 - 07.2025
  • Facilitated guest interactions, addressing inquiries and providing assistance to enhance visitor experience.
  • Coordinated event setup, ensuring all logistical details aligned with organizational standards and expectations.
  • Managed inventory of supplies, maintaining optimal levels to support ongoing church activities and events.
  • Trained new team members on operational procedures, fostering a collaborative and efficient work environment.
  • Oversaw volunteer scheduling, optimizing resource allocation for various church functions and events.
  • Streamlined communication among team members to enhance coordination during large gatherings and services.
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
  • Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
  • Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
  • Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
  • Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
  • Bolstered guest safety with strict adherence to health and safety protocols.

Certified Nurse Assistant

Deaconess Gateway Hospital
09.2007 - 07.2016
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms and equipment.
  • Collaborated with healthcare team to implement patient care plans effectively.
  • Documented patient progress and assisted in preparing reports for assessments.
  • Provided emotional support to patients and families during challenging situations.
  • Educated patients on health practices and post-discharge instructions clearly.
  • Participated in training new staff on procedures and best practices efficiently.
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
  • Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
  • Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
  • Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
  • Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
  • Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.

CEO

Robin’s DayCare Nest
06.1996 - 07.2015
  • Oversaw daily operations to maintain adherence to health and safety standards.
  • Implemented staff training programs to enhance team performance and service quality.
  • Developed strategic partnerships with local businesses to expand community outreach initiatives.
  • Established budgetary controls to optimize financial performance and resource allocation.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Education

3yrs. - Computer Info. System

Erie County Community
Buffalo, NY
05.1998

Skills

  • Strong teamwork
  • Food safety awareness
  • Reliability and punctuality
  • Initiative and Self-motivation
  • Customer service focus
  • Professional appearance
  • Cash handling proficiency
  • Housekeeping standards
  • Guest relations
  • Hospitality services
  • Teamwork and collaboration
  • Customer service
  • Computer skills
  • Multitasking Abilities

Timeline

Certified Nurse Assistant

Deaconess Gateway Hospital
09.2007 - 07.2016

Hospitality Team Member

Prince of Peace Church
03.1999 - 07.2025

CEO

Robin’s DayCare Nest
06.1996 - 07.2015

3yrs. - Computer Info. System

Erie County Community

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