ROBIN ANDERSON
Philadelphia,PA
Summary
Focused professional with 13+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer service. Aiming to leverage skills to successfully fill a Civil Service role with the City of Philadelphia.
Overview
13
13
years of professional experience
Work History
Medical Clerk
CITY OF PHILADELPHIA DEPARTMENT OF HEALTH
01.2022 - Current
- Proficiently updated patient financial information to guarantee accuracy
- Reviewed patient records, identified medical codes and created invoices for billing purposes
- Communicated with insurance providers to resolve denied claims and resubmitted
- Posted payments and collections on regular basis.
Medical Receptionist
MERION HEALTH PARTNERS AFC URGENT CARE
10.2021 - 01.2022
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
- Maintained current and accurate medical records for patients
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Completed and filed financial documentation for accounting purposes.
Patient Service Representative (Contractor)
APPLE ONE EMPLOYMENT SERVICE -PENN MEDICINE
11.2020 - 10.2021
- Responsible for coordinating, scheduling and registration for symptomatic and procedure patients for Covid 19 Testing
- Speak with patients/callers using clear and professional language, and proactively resolve patient concerns/issues
- Proficiently verify insurance utilizing various resources, PEAR , Navient and Availity.
Customer Service Representative
PROMPT CARE RESPIRATORY SERVICES
05.2020 - 07.2020
- Assisting assigned patient base of 200 patients with placing monthly orders of durable medical equipment for pediatric patients
- Executed proficient use of time management/organization displayed by entering orders received via telephone , email or automated reorder system.
Customer Care Representative /Receptionist
PRN, PHYSICIAN RECOMMENDED NUTRICEUTICAL
02.2016 - 05.2020
- Utilized strong time management skills by displaying ability to organize and manage multiple tasks and priorities while conserving required availability for customer service phone queue taking 75-100 calls per day
- Coordinated timely responses to online customer communication and researched complex issues
- Displayed exceptional interpersonal skills greeting guests presenting excellent first impression of company
- Proficiently managed administrative/receptionist responsibilities including scheduling , catering bookings , office supplies, process/sort distribution mail , security , maintaining safe clean common areas.
Service Representative
CITY OF PHILADELPHIA DEPARTMENT OF REVENUE
04.2015 - 02.2016
- Proficiently and accurately reviewed documents, checks for recording of selected data and payments
- Evaluated documents for accuracy , completeness and conformity with state and municipal regulations
- Processed calculations to accounts for fees , taxes collected processing 75-100 accounts daily.
Customer Care Representative
PRN-PHYSICIAN RECOMMENDED NUTRICEUTICALS
05.2011 - 04.2015
- Utilized strong time management skills by displaying ability to organize and manage multiple tasks and priorities while conserving required availability for customer service phone queue taking 75-100 calls per day
- Coordinated timely responses to online customer communication and researched complex issues
- Responding to customer needs through competent customer service and prompt problem- solving
- Recipient of first Employee of Year Award (2014).
Call Center Representative
AETNA INSURANCE COMPANY
07.2010 - 04.2011
- Professionally responded to provider inquiries regarding member eligibility, benefits, claims and issues via inbound telephone queue servicing 90- 100 clients daily
- Developed, analyzed, and evaluated information involving research of computerized records by accessing multiple online database systems for contracts, policy guidelines, insurance claims and plans.
Education
Completed coursework towards Certification Medical Administration -Billing Coding: Medical Administration -Billing/Coding -
PENNSYLVANIA INSTITUTE OF TECHNOLOGY
Philadelphia, PASkills
- Problem Resolution
- Organizational /Time Management
- Excellent Customer Service
- Articulate Communication
- Administrative Support
- Multi-Line Phone System
- Competency with MS Office
- Data Entry
- Highly Technical
Timeline
Medical Clerk
CITY OF PHILADELPHIA DEPARTMENT OF HEALTH
01.2022 - Current
Medical Receptionist
MERION HEALTH PARTNERS AFC URGENT CARE
10.2021 - 01.2022
Patient Service Representative (Contractor)
APPLE ONE EMPLOYMENT SERVICE -PENN MEDICINE
11.2020 - 10.2021
Customer Service Representative
PROMPT CARE RESPIRATORY SERVICES
05.2020 - 07.2020
Customer Care Representative /Receptionist
PRN, PHYSICIAN RECOMMENDED NUTRICEUTICAL
02.2016 - 05.2020
Service Representative
CITY OF PHILADELPHIA DEPARTMENT OF REVENUE
04.2015 - 02.2016
Customer Care Representative
PRN-PHYSICIAN RECOMMENDED NUTRICEUTICALS
05.2011 - 04.2015
Call Center Representative
AETNA INSURANCE COMPANY
07.2010 - 04.2011
Completed coursework towards Certification Medical Administration -Billing Coding: Medical Administration -Billing/Coding -
PENNSYLVANIA INSTITUTE OF TECHNOLOGY
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