Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Triana Beard

Indianapolis,IN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Five Below
07.2023 - Current
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

School Bus Aide

First Student Transportation
08.2022 - 08.2023
  • Supported bus driver in managing emergency situations, effectively implementing safety protocols.
  • Developed strong rapport with students, establishing trust and enabling effective conflict resolution when needed.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Partnered with bus drivers to create welcoming environment for students entering bus each morning.
  • Enhanced student safety by diligently monitoring behavior and addressing issues promptly.
  • Helped students with physical and mental disabilities to board, disembark and ride bus

Call Center Representative

ADT
01.2022 - 08.2022
  • Educated customers on company systems, form completion, and access to services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.

General Warehouse Worker

FULLBEAUTY Brands
10.2020 - 07.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
  • Maintained clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Activities Assistant

American Senior Communities
07.2021 - 01.2022
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Scheduled movies, entertainment, and other special events.
  • Engaged residents through events, small groups, and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Documented preferences and helped develop relevant activities.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.

Seasonal Sales Associate

Victoria's Secret
10.2019 - 02.2020
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Housekeeper

Wildwood Healthcare Center
01.2018 - 08.2018
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas

Hostess/Cashier

Champps Americana
10.2017 - 02.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
01.2017

Skills

  • Cashier and host experience
  • Warehouse Experience
  • Retail sales
  • Housekeeping
  • Cleaning
  • Customer service
  • Caregiving
  • Microsoft Office
  • Time management
  • Google Docs
  • Data Entry
  • Student Relations

Certification

CPR Certification

Personal Information

References Upon Request

Timeline

Warehouse Associate

Five Below
07.2023 - Current

School Bus Aide

First Student Transportation
08.2022 - 08.2023

Call Center Representative

ADT
01.2022 - 08.2022

Activities Assistant

American Senior Communities
07.2021 - 01.2022

General Warehouse Worker

FULLBEAUTY Brands
10.2020 - 07.2022

Seasonal Sales Associate

Victoria's Secret
10.2019 - 02.2020

Housekeeper

Wildwood Healthcare Center
01.2018 - 08.2018

Hostess/Cashier

Champps Americana
10.2017 - 02.2018

High School Diploma -

Warren Central High School

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Triana Beard