Robin Andrews

• Established trusting relationships with clients, fostering an environment of open communication and mutual respect.
• Monitored client progress through regular check-ins, adjusting plans as needed to maintain momentum towards goals.
• Connected clients with community resources such as housing, employment, and educational opportunities to support long-term stability.
• Facilitated group therapy sessions, promoting healthy discussion and shared experiences among participants.
• Assisted clients in identifying personal goals for recovery, creating tailored plans to achieve success.

Ensured accuracy and compliance of records through effective handling of AP, ledger, reconciliation, and statement requirements.

Balanced daily cash in bank vault, managing withdrawals and deposits efficiently.

Processed invoices and checks while maintaining comprehensive daily cash logs and deposits.

Accepted cash and credit card payments, issued receipts, and provided change swiftly.

• Cultivated strong relationships with key clients, enhancing retention rates and generating referrals.
• Implemented effective resolution strategies, significantly reducing customer complaints.
• Acquired comprehensive knowledge of company products and services to support clients effectively.
• Oversaw implementation of new CRM system, improving data organization and accessibility for team.