Robin Anthony

• Operated cash register to process cash, check and credit card transactions.
• Performed variety of duties related to food service.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Welcomed and thanked guests to demonstrate appreciation for patronage.

• Applied HIPAA privacy and security regulations while handling patient information.
• Communicated with insurance representatives to complete claims processing or resolve problem claims.
• Completed and submitted appeals for denied claims.
• Reviewed claims for coding accuracy.
• Provided customer service support for patients regarding their account status, payments.
• Collaborated with clinical staff members on any issues concerning patient accounts.
• Developed strategies to increase collections on unpaid or denied claims.
• Submitted claims to insurance companies.
• Assessed billing statements for correct diagnostic codes and identified problems with coding.
• Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
• Performed data entry to enter patient demographics, insurance information and billing codes into practice management software.
• Processed credit card payments received from patients utilizing secure online payment systems.
• Resolved discrepancies between insurance companies, patients and providers with regards to billing errors.
• Submitted appeals when necessary on denied or underpaid claims due to incorrect coding issues or missing documentation.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Coordinated communications between patients, billing personnel and insurance carriers.

*20 years of superb customer service in key supporting roles.

*Specialize in Customer service, greeting customers, and assisting with daily transactions

*Proficiencies in assorted databases ,office equipment and online services.