ROBIN ARCHEY
Evans,GA
Summary
Seasoned Teacher with over 10 years of experience. Aspiring to transfer acquired expertise of writing and listening into the field of crisis intervention. Familiar with handling up to 100 inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination.
Overview
15
15
years of professional experience
Work History
ELA Teacher
Aiken County Public School District
Aiken, SC
08.2019 - 11.2021
- Planned and carried out six to seven lessons per day.
- Collaborated with instructors to carry out lessons that were "across the curriculum".
- Assisted with advisement of students for the next academic school year.
- Met with parents to resolve conflicting educational priorities and issues.
- Instructed up to 35 students individually and in groups.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
- Helped students develop academic, social and emotional skills for long-term success.
- Completed in-service and additional training to maintain professional growth.
- Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
Customer Service Representative
SITEL Worldwide Corporation
Augusta, GA
10.2018 - 08.2019
- Answered average of 100 calls per day, addressing customer inquiries, solving problems and providing new product information.
- Researched and corrected issues with accounting records and service responses.
- Promoted business as superior provider committed to efficiency and accuracy when engaging with customers.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
XBox Unversal Agent
Sykes-Alpine Access
Evans, Georgia
08.2016 - 12.2017
- Troubleshot an array of scenarios involving technical support as it relates to the mechanics of XBox One Consoles and Home Network Configurations.
- Generated reports based on customer feedback
- Maintained the security of all accounts utilizing various company policies.
- Operated ten+ platforms to maintain efficiency and proficiency for customer satisfaction, and to exceed expectations of Sykes, and said contractors.
- Analyzed different scenarios amongst customers using skills, techniques and knowledge.
- Transcended the culture of all Xbox Stakeholders by maximizing the use of techniques and relevant support skills and abilities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
English Language Arts Teacher
Lloyd-Kennedy Charter School
Aiken, SC
08.2014 - 10.2014
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Administered, corrected, and recorded tests and quizzes in a timely manner.
- Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
- Established and implemented interesting and interactive learning mediums to increase student understanding of course materials.
- Refined activities and integrated technology to diversify instruction.
- Created new lesson plans based on course objectives and posted them weekly for students and parents.
ELA Teacher
Richmond County Board of Education
Augusta, GA
01.2007 - 05.2014
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
- One hundred percent passing rate on the written portion of the GHSGT Ninety-nine percent passing rate on the Eleventh Grade End of Course Test. (2011, Westside High School)
- Pursued professional development continually by attending educational conferences and teacher training workshops.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Fostered oral language development and critical thinking skills during literary discussions.
- Aligned teaching techniques and devised personalized support strategies to help students with differing ability levels and grasp of materials.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Consistently developed concepts and themes to make instruction more rigorous and relevant.
- Used Power School software to upload all student grades and absence data into district computer systems.
ELA Teacher
Dekalb County Board of Education
Decatur, Georgia
01.2003 - 01.2006
- Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
- Created and taught engaging Language Arts lessons and activities.
- Planned, implemented, monitored and assessed classroom instructional program.
- Developed and implemented classroom routines to address varying student needs.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Leveraged diverse learning strategies to prepare students for higher-level education requirements.
- Integrated technology into classroom as instructional tool, such as Smartboard usage..
- Prepared and distributed study guides and resource materials to reinforce lecture details and help students with test preparation.
Education
Bachelor of Arts - English
University of Georgia
Skills
- Exceptional written and communication with sharp reflective listening skills
- Group and individual assistance
- Learning agility
- Able to meet rigorous deadlines
- Active participation in professional training and development
- Strong analytical and critical thinking skills
- Essential collaborative skills
- Intuitive problem solving skills
- Interpersonal skills
- Self-motivated
- Effective time management
- Client advocacy
- Cultural Awareness
- Crisis handling
- Data Entry
- Software and technological Proficiency
- Dependable and Responsible
- Service screening
References
References
Available Upon Request
Timeline
ELA Teacher
Aiken County Public School District
08.2019 - 11.2021
Customer Service Representative
SITEL Worldwide Corporation
10.2018 - 08.2019
XBox Unversal Agent
Sykes-Alpine Access
08.2016 - 12.2017
English Language Arts Teacher
Lloyd-Kennedy Charter School
08.2014 - 10.2014
ELA Teacher
Richmond County Board of Education
01.2007 - 05.2014
ELA Teacher
Dekalb County Board of Education
01.2003 - 01.2006
Bachelor of Arts - English
University of Georgia
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