Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Robin Atkeson

Hudson

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

14
14
years of professional experience

Work History

Retail Salesperson

HSN
08.2020 - Current
  • Placed special orders or called other stores to find desired items.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized problem solving skills to identify solutions that best meet the needs of the customer while adhering to company policies and procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed data entry tasks accurately and efficiently.

Customer Service Representative

American Power and Gas
06.2017 - 11.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.

Certified Nursing Assistant

Orchard Ridge Rehabilitation
08.2011 - 05.2017
  • Provided emotional support to patients and families during difficult times.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Phlebotomist

Us Laboratory
Tampa
05.2014 - 05.2016
  • Provided excellent customer service while interacting with patients.
  • Verified collection orders and communicated discrepancies to nurses.
  • Collected specimen samples and transported to laboratory for processing.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Followed all safety protocols when handling hazardous materials.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.

Education

Some College (No Degree) -

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Time and Attendance
  • Strong attention to detail
  • Problem solving
  • Empathy
  • Compassion
  • Customer Service
  • Communication
  • Product Knowledge
  • Multitasking
  • Organization Skills
  • Time Management
  • Data entry
  • Product knowledge
  • Effective communication

Timeline

Retail Salesperson

HSN
08.2020 - Current

Customer Service Representative

American Power and Gas
06.2017 - 11.2019

Phlebotomist

Us Laboratory
05.2014 - 05.2016

Certified Nursing Assistant

Orchard Ridge Rehabilitation
08.2011 - 05.2017

Some College (No Degree) -

Pasco-Hernando State College

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