Robin Attaway
New Haven,CT
Summary
Experienced healthcare professional with 24 years of industry expertise, currently serving as a Patient Financial Access Specialist. Skilled in EPIC, scheduling, and obtaining prior authorizations, with a proven ability to coordinate care and ensure patient access to healthcare services. Certified Healthcare Access Associate with strong administrative and patient service skills. Transitioning from a role focused on managing secure data environments, seeking new challenges in a different field. Developed strong skills in access control and database management within a professional setting. Prepared to leverage these skills to drive efficiency and security in new domain.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Financial Access Specialist- OP
Yale New Haven Health
10.2016 - Current
- Schedule chemotherapy infusions, appointments, diagnostic exams, and various in-office procedures, ensuring adherence to physician treatment orders and optimizing patient care coordination
- Instruct patients on preparatory steps for appointments and procedures, enhancing their understanding and compliance with medical requirements
- Obtain necessary prior authorizations for in-office procedures, facilitating uninterrupted patient access to required healthcare services
- Collaborate with clinical and administrative staff to resolve scheduling conflicts and coordinate pre-op and post-op follow-ups, maintaining patient safety and adherence to hospital policies and procedures
- Facilitated communication between providers, patients, and insurance companies to resolve any issues related to coverage or authorization requests effectively.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
Referral Appointment Clerk
Yale New Haven Health System
02.2008 - 10.2016
- Managed comprehensive patient data verification, including demographics, insurance, and financial information, ensuring accuracy and currency in registration and billing system
- Coordinated scheduling of patient appointments, efficiently resolving schedule conflicts and facilitating diagnostic tests and specialized appointments at external medical facilities
- Administered organization of bump lists and waitlists, proactively communicating with patients regarding appointment adjustments
- Delivered key administrative support to healthcare staff, contributing to smooth operation of clinical services through diligent handling of patient referrals and appointment coordination
Front Desk Medical Receptionist
Center For Orthopedics
05.2000 - 02.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - BOT Medical Option
CT State Community College
New Haven, CT05-2027
Certificate - Certified Healthcare Access Associate
Yale New Haven Hospital
New Haven, CT08.2021
Certificate - Medical Secretary/Assistant
Sawyer School of Business
Hamden, CT05.1995
High School Diploma - Industrial Electronics Technology
Eli Whitney Technical High School
Hamden, CT06.1991
Skills
- Expert EPIC User
- Microsoft Office Programs
- Customer Service Skills
- Data Entry
- Registration and Scheduling
- Excellent communication
- Insurance verifying
- Communicating to patients and families
- Insurance authorizations
- Teamwork and collaboration
- Critical thinking
- Documenting and recording information
Certification
- Certified Healthcare Access Associate, Yale New Haven Hospital Aug2021
- Medical Secretary/Assistant, Sawyer School of Business May1995
Timeline
Patient Financial Access Specialist- OP
Yale New Haven Health
10.2016 - Current
Referral Appointment Clerk
Yale New Haven Health System
02.2008 - 10.2016
Front Desk Medical Receptionist
Center For Orthopedics
05.2000 - 02.2008
- Certified Healthcare Access Associate, Yale New Haven Hospital Aug2021
- Medical Secretary/Assistant, Sawyer School of Business May1995
Associate of Science - BOT Medical Option
CT State Community College
Certificate - Certified Healthcare Access Associate
Yale New Haven Hospital
Certificate - Medical Secretary/Assistant
Sawyer School of Business
High School Diploma - Industrial Electronics Technology
Eli Whitney Technical High School
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