Robin A Wild
Van,WA
Summary
Professional with substantial experience in patient services. Consistently delivers exceptional patient care through strong communication, problem-solving, and organizational skills. Adept at working collaboratively within healthcare teams and adapting to dynamic environments. Known for reliability and strong focus on achieving results.
Overview
16
16
years of professional experience
Work History
Patient Services Specialist III Info Technology
The Oregon Clinic
09.2015 - Current
- Provided exceptional customer service to support patient portals used at Clinic; MyHealth Connection, InteliChart, and MyChart. Efficiently and promptly addressed problems.
- Collaborate with InteliChart to learn tips and functionality or get help with continuous issues.
- Provide internal support to clinics on patient forms not uploading to and from InteliChart.
- Troubleshoot all issues from login, password reset, missing documents, opting out of use, or simply setting up account.
- Collaborated with Clinical Apps Team to learn Athena Practice and Epic.
- Update and correct Secure Messaging database with correct email addresses for all providers.
- Add or update referring providers in Athena Practice.
- Continually update Customer Service skills by attending workshops offered.
- Completed Front office Scheduling training on Athena Practice.
- Completed Front office Scheduling training in Epic.
- Process Transition of Care orders as needed.
- Process Link Logic errors.
- Process Release of Information requests.
- Process fax rejects.
- Merge duplicate charts in Athena.
- Assist patients to prepare for Virtual Visit by walking them through the computer or mobile device set up.
- Assist with any projects as needed.
Administrative Assistant to the Executive Director
Kenway Consultants Inc.
05.2008 - 02.2015
- Admin to Assistant Executive Administrator, Staff liaison to client Instructor &Schools Committee, as well as Trade Show Committee.
- Responsible for creating, printing, inserting & mailing all billings monthly 30 to 40 thousand plus.
- Contact for all issues regarding Instructors/Schools (resolving issues, clarifying policy, making sure they have current forms, current exams etc.)
- Check-in of all class packets from instructors for grading
- Update Class Schedule, CE events, Exam Monitors to the website
- Trade Show event coordinator
- Assist with set-up and registration at Certification Council / Instructor Symposium meetings
- Approve Continuing Education Events for credits
- Inventory and ordering of all office supplies including clients pre-printed envelopes, letterhead, brochures, exam booklets, and standards
- Receive and review annotated manuals when exams are revised, new exam booklets are sent out and old ones received back
- Answer incoming phone lines resolving registrants concerns
Skills
- Customer Service
- Problem-Solving
- Patient Confidentiality
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Follow-up Coordination
Timeline
Patient Services Specialist III Info Technology
The Oregon Clinic
09.2015 - Current
Administrative Assistant to the Executive Director
Kenway Consultants Inc.
05.2008 - 02.2015
Similar Profiles
Jacole BaileyJacole Bailey
RN- Lead at The Oregon ClinicRN- Lead at The Oregon Clinic
Cynthia GoldschmittCynthia Goldschmitt
Data Entry Specialist at The Oregon ClinicData Entry Specialist at The Oregon Clinic
SARAH SAUCYSARAH SAUCY
Endoscopy Registered Nurse at The Oregon ClinicEndoscopy Registered Nurse at The Oregon Clinic
Aimee MooreAimee Moore
Registered Nurse, Endoscopy at The Oregon ClinicRegistered Nurse, Endoscopy at The Oregon Clinic
Jjan Jack JohnJjan Jack John
Customer Service Agent at Share Inc.Customer Service Agent at Share Inc.