Robin Baca
Albuquerque,NM
Summary
Dear Hiring Manager, My name is Robin Baca, I am currently A Personal Banker III at Bank of Albuquerque. I am currently seeking a position as a Care Team Performance Consultant . I feel that I have succeeded in reaching my goals and have excelled as far as I can in my position. I would like to further myself to the next level and would like to learn more. I have worked for Bank of Albuquerque for seven years and working on my eighth. I started as a part time Teller and moved up to a full time Teller. Now, as a personal banker III, I have been providing excellent customer service, assisting and educating clients when necessary with their mobile, online and digital banking and other questions and inquires. My duties are to process all clients banking needs that can be done at the service line and provide a great client experience. Also, talk to businesses about how we can better assist their banking needs. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Thank you for your time, Sincerely, Robin Baca
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Banker III
Bank of Albuquerque
Albuquerque, NM
02.2017 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Processed loan applications according to established guidelines.
- Advised customers on various financial products available from the bank.
- Maintained accurate records of all transactions conducted throughout the day.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Professional Foot Specialist
Shoes on a Shoestring
Albuquerque, NM
09.2014 - 01.2017
- Managed and resolved incidents according to service agreements.
- Identified needs of customers promptly and efficiently.
- Greeted customers in a friendly and professional manner.
- Assisted customers with finding the right size, style, and color of shoe.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Provided product knowledge to customers on different styles of shoes.
- Replenished stock levels by unloading shipments from delivery trucks.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
- Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
Sales & Customer Service Associates
Jcpennys
Gallup, NM
11.2009 - 06.2014
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
- Kept work area neat, clean, and well-stocked at all times.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Assisted customers with finding the right size, style, and color of shoe.
Education
Associate of Arts - PRE-HEALTH SCIENCES
Central New Mexico Community College
Albuquerque, NM05-2021
Skills
- MS Excel
- Customer Service
- Attention to Detail
- Relationship Building
- Opportunity Identification
Certification
- Certificate in Health,Wellness and Public Saftey
References
References available upon request.
Timeline
Personal Banker III
Bank of Albuquerque
02.2017 - Current
Professional Foot Specialist
Shoes on a Shoestring
09.2014 - 01.2017
Sales & Customer Service Associates
Jcpennys
11.2009 - 06.2014
Associate of Arts - PRE-HEALTH SCIENCES
Central New Mexico Community College