Robin Bailey
Montgomery,AL,AL
Summary
Dedicated Medical Assistant with experience at Jackson Hospital and Clinic, skilled in electronic health records and patient care coordination. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Proficient in phlebotomy and committed to maintaining HIPAA compliance, ensuring a safe and efficient healthcare environment.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Jackson Hospital and Clinic
06.2025 - Current
- Assisted in patient intake processes and maintained accurate electronic health records.
- Supported healthcare team with routine administrative tasks, ensuring smooth clinic operations.
- Learned to perform basic clinical procedures under supervision, enhancing patient care efficiency.
- Coordinated appointment scheduling and managed patient follow-up communications effectively.
- Maintained cleanliness and organization of examination rooms to promote a safe environment.
- Collaborated with medical staff to ensure compliance with safety protocols and regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported physicians during examinations, contributing to accurate diagnosis and treatment plans.
- Administered medications and injections while ensuring adherence to safety protocols.
- Trained new staff on clinic procedures, fostering a collaborative work environment.
- Developed patient education materials to enhance understanding of treatment options and preventive care.
- Coordinated lab tests and follow-up appointments, improving overall patient care continuity.
Patient Care Technician
Baptist Medical Center
03.2015 - 01.2024
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and patient assessments efficiently.
- Monitored vital signs and documented changes in patients' conditions accurately.
- Educated patients on health management techniques to enhance recovery processes.
- Trained new staff on best practices for patient engagement and support services.
- Led initiatives to improve workflow efficiency within the patient care environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Supported needs of 30+ residents under long-term care.
Lab Assistant
LabCorp
01.2018 - 02.2023
- Assisted in preparation and organization of laboratory samples for testing and analysis.
- Maintained cleanliness and safety standards within the lab environment.
- Operated laboratory equipment, ensuring proper calibration and functionality.
- Recorded observations accurately during experiments to support research initiatives.
- Followed established protocols for hazardous materials handling and disposal.
- Supported data entry tasks, contributing to accurate record-keeping processes.
- Participated in training sessions to enhance understanding of laboratory procedures and best practices.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Conducted routine laboratory tests ensuring adherence to quality control standards.
- Assisted in preparation and labeling of samples for analysis.
- Trained new staff on lab protocols and safety procedures, enhancing team efficiency.
- Mentored junior assistants, fostering a culture of continuous learning and skill development.
- Led initiatives to upgrade laboratory information systems, enhancing data tracking capabilities.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Education
High School Diploma -
Frederick Doulass
Atlanta Ga05.2005
Certificate - Cert
Trenholm State College
Monrtgomery Al05.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Compassionate
- Electronic medical records
- Electronic health records
- Specimens collection and processing
- Phlebotomy techniques
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
Timeline
Medical Assistant
Jackson Hospital and Clinic
06.2025 - Current
Lab Assistant
LabCorp
01.2018 - 02.2023
Patient Care Technician
Baptist Medical Center
03.2015 - 01.2024
High School Diploma -
Frederick Doulass
Certificate - Cert
Trenholm State College
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