ROBIN BANKHEAD
Hospitality
CINCINNATI,OH
Summary
Personable Office Administrator with 13 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Office Administrator
Personal Companions Homecare And Transportation
Blue Ash, OH
01.2010 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
To-Go Specialist
Olive Garden (Darden)
Cincinnati, OH
01.2015 - 10.2020
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Host
Olive Garden (Darden)
Cincinnati, OH
01.2015 - 10.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
CSA
AVI Foodsystems
Hebron, KY
01.2014 - 08.2017
- Connected with customers by listening to concerns and answering questions.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
High School Diploma -
Withrow University High School
Cincinnati, OH 08.1995 - 05.1996
Skills
Inbound phone call handling
Timeline
To-Go Specialist
Olive Garden (Darden)
01.2015 - 10.2020
Host
Olive Garden (Darden)
01.2015 - 10.2020
CSA
AVI Foodsystems
01.2014 - 08.2017
Office Administrator
Personal Companions Homecare And Transportation
01.2010 - Current
High School Diploma -
Withrow University High School
08.1995 - 05.1996
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