ROBIN BANKHEAD
Hospitality
CINCINNATI,OH
Summary
Personable Office Administrator with 13 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Office Administrator
Personal Companions Homecare And Transportation
Blue Ash, OH
01.2010 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
To-Go Specialist
Olive Garden (Darden)
Cincinnati, OH
01.2015 - 10.2020
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Host
Olive Garden (Darden)
Cincinnati, OH
01.2015 - 10.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
CSA
AVI Foodsystems
Hebron, KY
01.2014 - 08.2017
- Connected with customers by listening to concerns and answering questions.
- Gained familiarity with company products to answer customer questions and make recommendations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
High School Diploma -
Withrow University High School
Cincinnati, OH 08.1995 - 05.1996
Skills
Inbound phone call handling
Financial services support
Managing office supply inventory
Time management
Scheduling
Office management
Sorting and labeling
Guest relations management
Food station setup
To-go order preparation
Teamwork and Collaboration
Banquet coordination
Active Listening
Food spoilage prevention
Guest seating arrangements
Money handling abilities
Key holder experience
Warehousing functions
Recordkeeping strengths
Shipping procedures understanding
Order fulfillment
Receiving support
Retail store support
Timeline
To-Go Specialist
Olive Garden (Darden)
01.2015 - 10.2020
Host
Olive Garden (Darden)
01.2015 - 10.2020
CSA
AVI Foodsystems
01.2014 - 08.2017
Office Administrator
Personal Companions Homecare And Transportation
01.2010 - Current
High School Diploma -
Withrow University High School
08.1995 - 05.1996