Summary
Overview
Work History
Education
Skills
Timeline
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Robin Banks

CATAULA,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Materials Manager

Kysor Warren
COLUMBUS, GA
01.2022 - Current
  • Supported efficient manufacturing by keeping inventory within optimum levels.
  • Implemented new methods for organizing inventory data in order to increase efficiency of operations.
  • Investigated problems related to material shortages or overages in order to identify root causes.
  • Resolved discrepancies between physical inventories and computer records on a timely basis.
  • Assigned tasks related to receiving, stocking, issuing materials to staff members as needed.
  • Organized and prioritized projects.
  • Managed and trained manufacturing supervisors and conducted performance evaluations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked with cross-functional teams to achieve goals.

Project Manager, Training

Kysor Warren
COLUMBUS, GA
09.2019 - 04.2020
  • Worked with SAP Experts on project Enable to move from Lennox SAP to EPTA SAP Systems
  • Organized training sessions and workshops for team members on new technologies and processes.
  • Conducted regular meetings with stakeholders to review progress, discuss changes, and provide updates.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Inventory Manager

Kysor Warren
COLUMBUS, ND
01.2013 - 09.2019
  • Led team of inventory employees to receive and record new stock.
  • Utilized warehouse management systems software for tracking products from receipt through shipment.
  • Organized and cleaned backroom and equipment to improve operations.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Resolved issues related to receiving errors such as incorrect quantities or missing items.
  • Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
  • Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
  • Trained and developed staff on proper receiving, processing and stocking procedures.

Project Manager, Training

Kysor Warren
COLUMBUS, GA
07.2012 - 11.2013
  • Worked with SAP consultants on Project Enable
  • Expert in WM Management in SAP
  • Knowledge in MM and PP modules in SAP

Customer Service Manager

Kysor Warren
COLUMBUS, GA
01.2010 - 07.2012
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Audited customer account information to identify issues and develop solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Organized client contracts, records and reports to strengthen traceability.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Shipping Supervisor

Kysor Warren
COLUMBUS, GA
06.2002 - 01.2010
  • Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
  • Directed and managed shipping team of [Number] staff, delivering continuous training to improve employees' skills.
  • Checked loaded materials compared to work orders for correctness.
  • Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Conducted regular audits of inventory levels stored in warehouses to ensure accuracy.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Monitored workers and reviewed completed work for proper performance.
  • Managed communication between customers, vendors, suppliers, and other stakeholders throughout the entire shipment process.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Developed inventory control systems to track incoming and outgoing shipments.

Education

High School Diploma -

Loganville High School
Loganville, GA
01-1986

Some College (No Degree) - Business Administration and Management

Georgia State University
Atlanta, GA

Skills

  • Inventory Management
  • Process Improvement
  • Analytical Thinking
  • MS Office
  • SAP Systems

Timeline

Materials Manager

Kysor Warren
01.2022 - Current

Project Manager, Training

Kysor Warren
09.2019 - 04.2020

Inventory Manager

Kysor Warren
01.2013 - 09.2019

Project Manager, Training

Kysor Warren
07.2012 - 11.2013

Customer Service Manager

Kysor Warren
01.2010 - 07.2012

Shipping Supervisor

Kysor Warren
06.2002 - 01.2010

High School Diploma -

Loganville High School

Some College (No Degree) - Business Administration and Management

Georgia State University

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