Robin Banks
Marion,OH
Summary
Currently looking for a part time position to supplement my income. I haven't worked for the past ten years as I am on Social Security Disability.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Quality Assurance Coordinator
Luvata
01.1999 - 01.2014
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Supported the successful completion of external audits by diligently maintaining accurate records and documentation in accordance with regulatory requirements.
- Implemented effective training programs for team members, fostering a culture of continuous improvement within the department.
- Achieved company-wide alignment on established standard operating procedures by providing guidance and support to all relevant stakeholders throughout the organization.
Stock Clerk/Food Prep (Part Time)
Turkey Hill
01.2012 - 01.2013
- Checked and pulled defective or expired products from shelves.
- Completed physical inventory counts each month.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
Holiday Helper
Lane Bryant
11.2010 - 01.2011
- Kept accurate records of merchandise sold over the holidays; supported accurate inventory management decisions postseason.
- Handled high volumes of phone inquiries from customers seeking information about holiday deals, promotions, and stock availability.
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions, leading to higher satisfaction rates.
Interterritorial and Govt. Contract Supervisor
Gordon Flesch Company
01.1996 - 01.1999
- Collaborated with cross-functional teams for seamless integration of contracted services into business operations.
- Proactively addressed issues or concerns raised by clients during contract implementation phases, ensuring prompt resolutions and maintaining strong working relationships.
- Improved contract efficiency by streamlining processes and implementing new software tools.
- Led efforts to standardize contracting procedures across the organization for increased consistency and efficiency in managing agreements.
Purchasing and Production Manager
Swift Eckrich
Nevada, OH
01.1991 - 01.1996
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
3rd Party Collector
Payco General American Credits
01.1987 - 01.1991
- Utilized advanced negotiation skills to secure favorable settlements for both clients and debtors in a timely manner.
- Contributed to positive work environment by fostering open communication, exhibiting empathy towards colleagues, and embracing teamwork principles.
- Assisted in training new hires on company policies, collection procedures, and relevant regulatory requirements.
- Demonstrated adaptability in handling diverse accounts from various industries such as healthcare, finance, retail, and telecommunications.
Education
No Degree - Accounting And Business Management
Ohio State University Marion
Marion, OH 01.1993 - 01.1994
No Degree - Nursing
Mansfield General School of Nursing
Mansfield, OH 01.1983 - 01.1984
No Degree - Medical Laboratory Technology
Marion Technical College
Marion, OH 01.1982 - 01.1983
High School Diploma -
North Union High School
Richwood, OH 09.1978 - 06.1982
Skills
Quality Management Systems
Decision-Making
Reliability
Interpersonal Skills
Task Prioritization
Production Support
Self Motivation
Time Management
Teamwork and Collaboration
Problem-solving abilities
Customer Satisfaction
Technical knowledge
Documentation Management
ISO Standards
Change Control Procedures
Quality Management Systems
Timeline
Stock Clerk/Food Prep (Part Time)
Turkey Hill
01.2012 - 01.2013
Holiday Helper
Lane Bryant
11.2010 - 01.2011
Quality Assurance Coordinator
Luvata
01.1999 - 01.2014
Interterritorial and Govt. Contract Supervisor
Gordon Flesch Company
01.1996 - 01.1999
No Degree - Accounting And Business Management
Ohio State University Marion
01.1993 - 01.1994
Purchasing and Production Manager
Swift Eckrich
01.1991 - 01.1996
3rd Party Collector
Payco General American Credits
01.1987 - 01.1991
No Degree - Nursing
Mansfield General School of Nursing
01.1983 - 01.1984
No Degree - Medical Laboratory Technology
Marion Technical College
01.1982 - 01.1983
High School Diploma -
North Union High School
09.1978 - 06.1982