Summary
Overview
Work History
Education
Timeline
Generic

Robin Bavaro

West Islip,NY

Summary

Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.

Overview

35
35
years of professional experience

Work History

Stay at Home Mom

Self Employed Web
West Islip, NY
01.1999 - Current
  • Took this time to raise my kids and care for my family.
  • I was very involved in various PTA programs and committees when my children attended elementary school. Volunteered for many annual events including but not iimited to Mothers Day Plant sale, Holiday Sale, PARP reading event, Book sale, Annual Social Fundraiser, Welcome to Kindergarten Program, Fathers Day sale, Fall Festival, 5th grade social dance.
  • Committee Leader of the Annual Social Fundraiser for Bayview Elementary.
  • Committee Leader of the Welcome to Kindergarten for Bayview Elementary.

Caretaker

My Mom
Lindenhurst, NY
04.2017 - 01.2025
  • I took care of my mom through various surgeries, Parkinson's diagnosis. Handled all aspects of her daily life, including bathing, cooking, cleaning, and appointments.

Catering Manager

Lily Flanagan's Pub
Babylon, NY
03.2015 - 03.2017
  • Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised servers during catered events to ensure high standards of service were met.
  • Assisted in setting up tables, chairs, decorations prior to a catered event.
  • Ensured that all guests had an enjoyable experience by providing excellent customer service throughout the duration of the party or event.
  • Handled cash and processed payments for catering services.

Call Center Sales Manager

Chase Bank
Jericho, NY
02.1993 - 01.1999
  • Monitored calls for quality assurance purposes, providing feedback to agents when necessary.
  • Participated in recruitment efforts by interviewing potential candidates for open positions.
  • Collaborated with other departments to ensure smooth communication between teams.
  • Assessed current sales processes and identified opportunities for streamlining operations.
  • Developed and implemented successful sales strategies to increase customer satisfaction and revenue.
  • Recruited, hired and trained outbound and inbound call center representatives and modeled sales generation via outbound calling and problem resolution via inbound calls.
  • Guided outbound call center sales team members by coaching, training and delivering direct instructions and assistance in client acquisition.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Recruited, trained, and managed a team of highly qualified call center representatives.
  • Created performance metrics for call center agents to ensure quality assurance standards were met.
  • Managed a team of 20+ call center agents while monitoring their daily activities and performance.

Call Center Sales Representative

Chase Bank
Jericho, NY
02.1991 - 01.1993
  • Made outbound and recieved inbound sales calls to potential customers to promote products and services.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Followed up on sales leads through outbound calling.
  • Developed new leads each day at or above quotas.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Processed orders for customers over the phone.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
  • Cross-sold additional products and services to purchasing customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.
  • Responded promptly to emails sent by customers seeking support or assistance.

Pharmaceutical Packaging Technician

Bellco Drug Corp.
Lindenhurst, NY
01.1990 - 02.1991
  • Receive orders for RX medications, including controlled substances, and pick and pack accordingly to ensure the pharmacist can fulfill customers' medication prescriptions in a timely manner.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Unpacked and inspected incoming goods to ensure conformance with quality standards.
  • Identified defective merchandise or incorrect shipments and reported them accordingly.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Lindenhurst Senior High
Lindenhurst
06-1990

Timeline

Caretaker

My Mom
04.2017 - 01.2025

Catering Manager

Lily Flanagan's Pub
03.2015 - 03.2017

Stay at Home Mom

Self Employed Web
01.1999 - Current

Call Center Sales Manager

Chase Bank
02.1993 - 01.1999

Call Center Sales Representative

Chase Bank
02.1991 - 01.1993

Pharmaceutical Packaging Technician

Bellco Drug Corp.
01.1990 - 02.1991

High School Diploma -

Lindenhurst Senior High

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Robin Bavaro