Robin Behrendt
Bradenton
Summary
Certified Mastectomy Fitter and Sales Professional with extensive experience managing operations across multiple states in Mastectomy and Orthotic industry. Delivered compassionate support to women during recovery from trauma through a strong commitment to healthcare. Focused on enhancing patient experiences and outcomes.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Breast Care Specialist/Account Manager BOCfitter
American Breast Care
Marietta
09.2018 - 06.2026
- Assisted patients in navigating breast care services and support resources.
- Educated clients on breast health and available treatment options.
- Coordinated appointments and managed patient scheduling to enhance patient access to care.
- Provided compassionate support to patients navigating breast care treatment options.
- Coordinated with healthcare professionals to ensure seamless patient experiences.
- Attended workshops and seminars related to advances in healthcare delivery systems.
- Offered emotional support during difficult times by providing a safe environment for open communication.
- Developed tailored solutions addressing clients' unique needs, improving overall client satisfaction.
- Facilitated meetings with clients to discuss product offerings and updates.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities in order to stay ahead of the competition.
- Conducted regular business reviews with clients to identify needs, ensuring alignment of products and services with client expectations.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Utilized problem-solving skills when dealing with difficult customers.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
- Assisted patients with personalized care and support needs.
- Educated patients on breast health and available services.
Territory Sales Manager
Trulife Camp
Seattle
07.1996 - 01.2004
- Managed four states
- Supervised a team of sales representatives within the assigned territory.
- Conducted market research to identify new business opportunities within the territory.
- Continuous growth in accounts and produce sales
- Attained annual quota.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Grew personal relationships with over 100 accounts
- Resolved customer complaints promptly by providing accurate information about products or services.
- Analyzed potential sales opportunities and call plans.
- Certified Mastectomy Fitter BOC
- Fit bras and breast forms for clients.
- Managed expenses and time to maximize productivity.
Education
LPN/RN - Practical Nursing
Minneapolis School of Nursing
Minneapolis, MN 07.1970 - 08.1972
Robin Spangler
Minneapolis, MNSkills
Boc Cerified Mastectomy Fitter 24 years
- CEU custom scanning for prosthetic devices
- Ongoing education in Prosthetic and Bra fittings
- Patient education
- Care coordination
- Customer relationship management
- Patient assessment
Certification
- Boc Certified Fitter
Volunteer
- Volunteer at Selah house for Women.
- Volunteer as Mentor in Recovery house for women in transition from incarceration.
- Volunteer at church in Leadwrship of small group
Timeline
Breast Care Specialist/Account Manager BOCfitter
American Breast Care
09.2018 - 06.2026
Territory Sales Manager
Trulife Camp
07.1996 - 01.2004
LPN/RN - Practical Nursing
Minneapolis School of Nursing
07.1970 - 08.1972
Robin Spangler