Robin Bell
Zachary,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information, scheduling appointments, facilitating communication with care givers regarding patient needs and questions, Well-versed in scheduling and database management functions for streamlined communication and reduced telephone and correspondence backlogs. Knowledgeable in medical terminology, ICD-10 coding, and scheduling. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Our Lady Of The Lake Regional Medical Centre
03.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Managed approximately 75-100 incoming calls and emails per day from customers.
Medical Coding and Billing Specialist
Lane Family Practice And Surgery Group
10.2020 - 12.2020
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
- Managed 30-50 procedure coding documentations per day.
Shift Leader/Cashier Team Lead
R & M Restaurant
03.2020 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed and implemented new processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Serviced 50-75 customers per day.
Packaging Associate
The Advocate Newspaper
08.2015 - 09.2019
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Cleaned and maintained production area and equipment.
- Sorted and stacked finished items.
- Loaded and unloaded items from production line.
- Monitored packaging machinery to make needed adjustments.
- Processed and packaged 500-1000 new papers per shift.
Education
Certificate - Medical Office Management
Medical Training College
Baton Rouge, LA09.2021
No Degree - Computer Science
Baton Rouge Community College
Baton Rouge, LAHigh School Diploma -
Zachary High School
Zachary, LA05.2008
Skills
- Post-Discharge Care Coordination
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Scheduling Diagnostic Procedures
- Insurance Verification
- Multitasking and Organization
- Phone and Email Etiquette
Timeline
Patient Access Representative
Our Lady Of The Lake Regional Medical Centre
03.2021 - Current
Medical Coding and Billing Specialist
Lane Family Practice And Surgery Group
10.2020 - 12.2020
Shift Leader/Cashier Team Lead
R & M Restaurant
03.2020 - 11.2020
Packaging Associate
The Advocate Newspaper
08.2015 - 09.2019
Certificate - Medical Office Management
Medical Training College
No Degree - Computer Science
Baton Rouge Community College
High School Diploma -
Zachary High School
Similar Profiles
SUPRIYA GCSUPRIYA GC
Neuro ICU Registered Nurse(Part-Time Position) at Our Lady Of The Lake Regional Medical CentreNeuro ICU Registered Nurse(Part-Time Position) at Our Lady Of The Lake Regional Medical Centre
Denton KirbyDenton Kirby
Critical Care Registered Nurse at Our Lady Of The Lake Regional Medical CentreCritical Care Registered Nurse at Our Lady Of The Lake Regional Medical Centre
Sarah SprecherSarah Sprecher
Radiologic Technologist at Our Lady of the Lake Regional Medical CentreRadiologic Technologist at Our Lady of the Lake Regional Medical Centre
Brooke McFarlandBrooke McFarland
Nuclear Medicine Technologist at Our Lady Of The Lake Regional Medical CentreNuclear Medicine Technologist at Our Lady Of The Lake Regional Medical Centre
Katina MosesKatina Moses
Real Estate Agent at KC Homes Realty GroupReal Estate Agent at KC Homes Realty Group