Robin Boggs

Work History

Human Resources Consultant

JB Consulting Systems

09.2023 - Current

Delivers diverse Human Resources services to multi-state clients with a focus on recruitment, onboarding, and policy/procedure development and interpretation
Spearhead recruitment efforts resulting in a significant increase in qualified candidates for open positions
Handles HR Form creation, benefits administration, employee change processing, and other related HR processes
Conducts in-depth employment law research to ensure compliance with state and federal regulations.

Associate Recruiter

The Walt Disney Company

08.2023 - Current

Conduct interviews for the Disney College Program, identifying top talent aligned with the Disney mission and exemplifying core values
Played a key role in various special recruitment projects, contributing to the successful identification and hiring of top-tier talent and showcasing my ability to excel in dynamic and targeted recruitment initiatives
Create memorable interactions with candidates, ensuring every engagement is as magical as the first.

People Operations Manager

Proactive MD

08.2022 - 06.2023

Achieved promotion to Manager within six months of starting
Managed the Talent Acquisition Team, ensuring effective recruitment processes
Provided HR support that led to a 10% improvement in overall staff satisfaction scores
Implemented performance management initiatives that resulted in a 15% increase in employee retention
Collaborated with management and employees to enhance work relationships, boost morale, and improve productivity and retention
Identified HR trends, challenges, and opportunities for continuous improvement.

People Operations Business Partner

Proactive MD

02.2022 - 08.2022

Restructured onboarding procedures resulting in a 5% decrease in onboarding time and improved compliance rates
Successfully resolved employee relations issues resulting in a 20% decrease in disciplinary actions
Offered HR policy guidance that led to a 105 increase in staff adherence to organizational standards.

HR Generalist

Pharmaceutical Associates

11.2018 - 09.2021

Conducted employee relations investigations that resulted in a 25% decrease in reported incidents
Led training sessions on key workplace topics, resulting in a 15% increase in employee performance metrics
Managed FMLA and Leaves of Absence processes and procedures
Provided day-to-day performance management guidance to leadership, including coaching, counseling, career development, and disciplinary actions
Streamlined onboarding processes reducing onboarding time by 205 and increasing new hire satisfaction by 10%.

HR Manager

Innovate HR

10.2016 - 10.2018

Successfully managed multiple complex HR portfolios, programs, projects, and processes concurrently
Developed and implemented programs, policies, and procedures ensuring compliance with federal, state, and local employment laws for clients
Conducted employee relations inquiries that led to a 20% increase in employee satisfaction scores
Managed, trained, and facilitated all FMLA, Leaves of Absence, and Workers Compensation processes and procedures
Designed and facilitated a woman in leadership training course, offering guidance and support to empower women in stepping up in their roles.

Office and Patient Benefits Specialist

Proaxis Therapy

10.2009 - 06.2015

Managed front office operations for a physical therapy office, handling scheduling, patient registration, file management, and co-pay processing
Enhanced patient relationships resulting in a 15% increase in patient satisfaction scores
Trained new front office personnel leading to a 10% decrease in onboarding time and improved employee retention rates.

Benefits Manager

Ideal HR Solutions

05.2008 - 07.2009

Served as the Benefits Manager and Time and Attendance Administrator for an HR consulting company.
Managed benefits programs for a workforce exceeding 1,000 employees resulting in a 95% participation rate during open enrollment
Implemented training for Time and Attendance systems, resulting in a 15% increase in system utilization and accuracy
Reconciled monthly insurance bills for accuracy and completeness
Coordinated monthly orientations that improved benefits understanding for new hires, resulting in a 10% decrease in benefits-related inquiries.

Lodging Operations Manager

The Cliffs Communities

09.2006 - 05.2008

Managed daily operations of Reservations, Concierge, and Housekeeping for all lodging outlets within the Cliffs
Hospitality Group
Administered a $100,000 operation budget, achieving a 10% decrease in operations costs while maintaining service quality
Provided senior management with analytical reports that supported strategic decision making and led to a 5% increase in revenue.

Front Office Manager

The Westin Poinsett Hotel

10.2004 - 09.2006

Led a diverse team of 25 staff members resulting in receiving the “Manager of the Quarter” award for exceptional leadership
Managed a $300,000 budget for payroll and expenses, achieving a 10% decrease in expenses while maintaining exceptional service quality
Prepared quarterly action plans, contributing to continuous improvement in operations and guest services
Maintained operational standards that consistently met guest satisfaction goals, resulting in an average guest service score of 8.35.

Guest Service Manager

The Walt Disney Company

Lake Buena Vista , FL

05.1994 - 09.2001

Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked well in a team setting, providing support and guidance.

Summary

Overview

Work History

Human Resources Consultant

Associate Recruiter

People Operations Manager

People Operations Business Partner

HR Generalist

HR Manager

Office and Patient Benefits Specialist

Benefits Manager

Lodging Operations Manager

Front Office Manager

Guest Service Manager

Education

Human Services -

in Travel & Tourism -

Skills

Timeline

Software

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