Motivated Front Office Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more 20 years of related experience and superior planning and time management abilities. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to secure a promising position that offers both a challenge and a good opportunity for growth.
Hi, I’m
Robin Bohanon
Rockmart,Georgia
Summary
Overview
22
years of professional experience
Work History
Harbin Clinic
Front Office Trainer
07.2021 - Current
Job overview
- Provided training and mentoring to employees.
- Provide one-on-one training to help individuals reach their full potential within the clinic.
- Coach employees on best practices, providing constructive feedback to support their professional growth.
- Instruct and mentor new hires, resulting in stronger staff development and retention.
- Build and maintained professional relationships with department managers, directors, and staff.
- Collaborate with the orientation team to implement and improve training material.
- Scheduled and teach in class insurance and registration courses.
- Travel to various departments for group and one on one front office training.
- Work closely with the director of registration to create and implement new training material.
- Import insurance cards through Qure4u and create insurance packages in Athena for patient's upcoming appointments.
- Verify insurance eligibility and benefits on payer's website.
- Being a point of contact for staff's questions regarding insurance, registration, policies, and procedures.
Harbin Clinic
Imaging Precertification Specialist
01.2021 - 07.2021
Job overview
- Contributed extensively to departmental goals through consistent achievement of individual performance benchmarks related to precertification accuracy and timeliness.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Mentored new hires within the department, sharing best practices for navigating complex insurance requirements and fostering a supportive team environment.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Minimized claim denials by accurately coding procedures according to CPT guidelines before submission for approval.
- Trained staff on current eligibility requirements and policies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Floyd Medical Center, FMC
Rehab Office Coordinator
10.2020 - 01.2021
Job overview
- Promoted a collaborative work environment among team members through effective communication channels.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all staff.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided comprehensive training to new hires on office procedures, policies, and software systems to ensure seamless integration into the team.
- Provided exceptional customer service when addressing patient's inquiries or concerns via phone calls or email correspondence.
- Assisted in the development of marketing materials for the rehabilitation center to increase community awareness about available services.
- Supported therapists in delivering exceptional care by maintaining accurate patient records and coordinating treatment plans.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed strong relationships with referring physicians by providing prompt communication regarding patient progress and therapy updates.
- Served as liaison between patients, therapists, insurers, and other healthcare providers to facilitate optimal coordination of care services.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Requesting additional visits and precertification for Medicare and Medicaid patient's while following their set guidelines.
Harbin Clinic Cardiology
Surgery Scheduler
01.2018 - 10.2020
Job overview
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that were beneficial for both parties in coordinating patient care.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
Harbin Clinic Orthopedics
Financial Counselor
01.2009 - 01.2018
Job overview
- Cultivated a positive, non-judgmental environment for patients to openly discuss their financial challenges and concerns.
- Scheduled meetings with patients and family members and answered questions regarding insurance benefits.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Collected prepayments and managed payment plans for patient's scheduled surgeries and procedures.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for prior authorization.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with patients.
SunTrust Bank
Teller
01.2003 - 01.2006
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
Education
Coosa Valley Technical CollegeRome, GA
Diploma from Cosmetology
03.2007
University Overview
Minor: Marketing
Chattahoochee Technical CollegeHiram, GA
Associate of Science from Early Childhood Development
01.2000
University Overview
Minor: Computer Technology
Cedartown High SchoolCedartown, GA
Graduate from College Preparatory
06.1996
University Overview
College Preparatory Seal
Key Club
FMLA
German Club
Band
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Interpersonal Communication
- Course Development
- Classroom experience
- Business Administration
- Athena EMR
- CernerWorks/EPIC/ FMC
- Meditech/ HCA/ Redmond
- CPT Billing and Coding
References
References
References upon requestTimeline
Front Office Trainer
Harbin Clinic
07.2021 - Current
Imaging Precertification Specialist
Harbin Clinic
01.2021 - 07.2021
Rehab Office Coordinator
Floyd Medical Center, FMC
10.2020 - 01.2021
Surgery Scheduler
Harbin Clinic Cardiology
01.2018 - 10.2020
Financial Counselor
Harbin Clinic Orthopedics
01.2009 - 01.2018
Teller
SunTrust Bank
01.2003 - 01.2006
Coosa Valley Technical College
Diploma from Cosmetology
Chattahoochee Technical College
Associate of Science from Early Childhood Development
Cedartown High School
Graduate from College Preparatory
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