Robin Bonner

• Lead Security Specialist for Brookfield (415 Natoma)
• Trained for 17 sites in Company Portfolio in San Francisco,California
• Preformed guard duties by making judgment decisions within proper policy and procedures.
• Monitored CCTV cameras, FCC, Alarm systems.
• Special Response tactics to assist Account Manager to help with staffing and profitability of contracted site.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

• Collaborated with team members to handle guest requirements from check-in through check-out for Sandford University.

• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

• Improved success of program by making proactive adjustments to operations.
• Drafted agendas, recorded minutes and created tracking documents for clients and meetings.
• Coordinated daily tasks including Estimates, Office upkeep and inventory maintenance.
• Drafted agendas, recorded minutes and created administrative documents for staff meetings.
• Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Coordinated logistics for office department, maintaining inventory, stocking supplies and contacting vendors.

• Actively tasked with receiving calls, taking messages and routing correspondence for daily business of operations with CEO and Operations Manager
• Increased revenue by 35% through Aggressive Sales Strategy
• Creatively Handle requests, queries appropriately, prepare, edit correspondence, communications, and presentations
• Designed and maintain databases for all HUD and Relocation Projects for San Francisco City and County and Bridge Housing
• Manage and maintain CEO schedules, appointments and travel arrangements
• Effectively manage internal staff to ensure business goals are in sync with each department for max profitability
• Review operating practices and implement improvements where necessary with CEO and Operations Manager-Supervise, coach and train entry level staff to dispatch and effectively serve clients and vendors
• Accounts Receivable for current Customers, Non-Profits, Commercial Clients, and Storage
• Monitored Internet sales and ecommerce for over six other business partners
• Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned large-customer relationships
• Finding additional buyers or sales within the existing infrastructure or location -Sells business complete offering of products, services, and personalized service -Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by CEO
• Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success
• Maintain master schedule for commercial clients and vendor's
• Address problems and requests by transmitting information to proper personnel and providing solutions for staff member's and operations manager
• Dispatch orders for products or deliveries with vendor and commercial clients
• Liaised between accountholders and representatives to resolve issues and maintain satisfaction with same turn around for contacts and next day delivery

• Oversaw night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Enforced policies and procedures to increase efficiency.
• Generated and printed daily financial reports to track hotel performance, to review hotel revenue.
• Developed and maintained positive relationships with guests for satisfaction and public reviews via TripAdvisor and Booking.com
• Facilitate quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.