ROBIN BOUIE

• Diligently addressed recurring and unique complaints, improving operations and boosting loyalty.
• Organized weekly strategy sessions with general and junior managers to tackle obstacles.
• Met deadlines through efficient task management, team duties, and process streamlining.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Conceptualized up to eight locations using proactive leadership and sound business acumen.
• Identified and nurtured talent, fostering a strong, collaborative leadership team.
• Established positive, productive relationships with store and field leadership.
• Modeled innovative best practices for sales and customer service excellence.
• Supervised locations, enforcing high-quality operational standards.
• Facilitated cross-training initiatives among team members to improve skill set, enhance job satisfaction, and increase overall productivity across all locations.

Prior Experience: Subway Restaurants, Corporate Training Manager