Robin Bowen
Portage,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Allen Brothers
12.2013 - 04.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used canopy software to enter in orders for customers and check status of current and previous orders.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
Cash Handler/Cashier.
Old Navy, Gap
05.2010 - 12.2013
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Verified customers' legal to purchase products and services.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
Office Manager
Graveyard Choppers
05.2010 - 12.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
De La Salle Institute
Chicago, IL05.2006
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Adept multi-tasker
- Superior organizational skills
- Customer Relationship Management
- Email and Phone Etiquette
- Driven
- Organized and Efficient
Timeline
Inside Sales Representative
Allen Brothers
12.2013 - 04.2023
Cash Handler/Cashier.
Old Navy, Gap
05.2010 - 12.2013
Office Manager
Graveyard Choppers
05.2010 - 12.2013
High School Diploma -
De La Salle Institute
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