Robin Brawn

Registration of Patients seeking healthcare needs, currently working in an ED. While also registering out patient clinical appointment's, along with report processing for billing of out patient clinical accounts. Any and all customer service needs to patients. Verification of insurance as well as collecting patients financial obligations. Various office and clerical duties.

• Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
• Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
• Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
• Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
• Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
• Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
• Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
• Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
• Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
• Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
• Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
• Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
• Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Providing excellent customer service by promptly answering patient inquiries.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Trained new staff on hospital processes and procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Delivered support to medical staff in completion of patient paperwork.

Inputing doctors orders for inpatient care. Various clerical and secretarial duties required in a hospital setting. Customer service to patients and their families.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Entered data into system and updated customer contacts with information to keep records current.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.