Summary

Overview

Work History

Education

Skills

Additional Information

Non-Profit Animal Rescue for domesticated animals, wildlife, and exotics. Multiple years.

Timeline

Robin Briggs

Small Business Owner/Business Manager/Office Manager/Sales Professional/Customer Service Expert

Huntsville,AL

Summary

Savvy Business Owner/Operator with history of positioning Retail company for success. Provided high-quality products and excellent customer service. Managed day-to-day operations while maintaining commitment to company goals.

Accomplished Owner offering 10+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Seasoned Small Business Owner with 10+ years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.

Productive Business Manager bringing 10+ years of office administration and billing services expertise to enhance any various team. Well-versed in performing effectively across diverse industries, including Retail, Online Sales, Private Investigations and Pageant Industries. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Enterprising Small Business Owner successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer-focused professional with successful 10+ years career in Retail and Sales sector. Dynamic successful applying Customer Relations and Conflict Resolution in busy business environment.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

years of professional experience

year of post-secondary education

Work History

Business Owner/Operator/Manager

Just 4 U

Huntsville, AL

01.2004 - 08.2015

Consulted with potential clients to determine how company could best meet needs
Made financial and logistics decisions in best interest of company
Took care of escalated customer concerns to increase satisfaction
Assessed quality and approved work before releasing to clients
Developed estimates for various services based on in-depth knowledge of labor and material expenses
Promoted business on social media platforms to maximize brand identity and generate revenue
Managed operations budgeting, accounts payable and accounts receivable and payroll
Resolved issues quickly through meticulous research and quick decision-making
Conferred with customers to understand needs and finalize purchase orders
Kept records for production, inventory, income and expenses
Kept up-to-date on regulatory changes affecting business operations
Devised business and marketing plans and prepared monthly financial reports
Set pricing structures according to market analytics and emerging trends
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Directed implementation of strategic business plans to achieve goals and objectives
Examined and inspected stock items for wear or defects
Determined pricing for products or services based on costs and competition
Improved company's quality and productivity by streamlining systems and processes
Reviewed submitted expense reports for approval
Submitted and prepared budget estimates and cost tracking reports
Mentored and trained new hires on sales techniques and customer service procedures
Conducted market research to stock latest inventory
Met with service vendors or product suppliers to facilitate delivery
Analyzed financial statements and trends to manage cash flow and make business decisions
Supervised company social media and marketing efforts to expand brand awareness and attract new customers
Interviewed, trained and supervised employees
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
Developed business from ground up and prepared records and operations for smooth handover to new owners.

Business Owner/Operator/Pageant Director

American Dream Angels

Huntsville, AL

01.2002 - 01.2005

Consulted with potential clients to determine how company could best meet needs
Made financial and logistics decisions in best interest of company
Took care of escalated customer concerns to increase satisfaction
Assessed quality and approved work before releasing to clients
Promoted business on social media platforms to maximize brand identity and generate revenue
Managed operations budgeting, accounts payable and accounts receivable and payroll
Resolved issues quickly through meticulous research and quick decision-making
Conferred with customers to understand needs and finalize purchase orders
Kept records for production, inventory, income and expenses
Kept up-to-date on regulatory changes affecting business operations
Devised business and marketing plans and prepared monthly financial reports
Set pricing structures according to market analytics and emerging trends
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Directed implementation of strategic business plans to achieve goals and objectives
Determined pricing for products or services based on costs and competition
Improved company's quality and productivity by streamlining systems and processes
Reviewed submitted expense reports for approval
Submitted and prepared budget estimates and cost tracking reports
Met with service vendors or product suppliers to facilitate delivery
Conducted market research to stock latest inventory
Examined and inspected stock items for wear or defects
Mentored and trained new hires on sales techniques and customer service procedures
Analyzed financial statements and trends to manage cash flow and make business decisions
Supervised company social media and marketing efforts to expand brand awareness and attract new customers
Interviewed, trained and supervised employees
Developed business from ground up and prepared records and operations for smooth handover to new owners.

Business Owner/Operator

Nu-2-U

Madison, AL

03.2001 - 01.2004

Consulted with potential clients to determine how company could best meet needs
Made financial and logistics decisions in best interest of company
Took care of escalated customer concerns to increase satisfaction
Assessed quality and approved work before releasing to clients
Developed estimates for consignment services based on in-depth knowledge of labor and material expenses
Promoted business on social media platforms to maximize brand identity and generate revenue
Managed operations budgeting, accounts payable and accounts receivable and payroll
Resolved issues quickly through meticulous research and quick decision-making
Conferred with customers to understand needs and finalize purchase orders
Kept records for production, inventory, income and expenses
Kept up-to-date on regulatory changes affecting business operations
Devised business and marketing plans and prepared monthly financial reports
Set pricing structures according to market analytics and emerging trends
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Directed implementation of strategic business plans to achieve goals and objectives
Reviewed submitted expense reports for approval
Conducted market research to stock latest inventory
Improved company's quality and productivity by streamlining systems and processes
Determined pricing for products or services based on costs and competition
Analyzed financial statements and trends to manage cash flow and make business decisions
Met with service vendors or product suppliers to facilitate delivery
Mentored and trained new hires on sales techniques and customer service procedures
Examined and inspected stock items for wear or defects
Submitted and prepared budget estimates and cost tracking reports
Supervised company social media and marketing efforts to expand brand awareness and attract new customers
Interviewed, trained and supervised employees
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
Developed business from ground up and prepared records and operations for smooth handover to new owners
Performed scheduled inventory counts and supply audits
Coordinated inventory, stocking and ordering
Oversaw efficient receiving and inventory management to keep stock within optimal levels
Participated in physical inventory counts to keep information accurate and current
Inspected incoming materials for damage
Complied with policies and proper procedures to meet occupational safety and health standards
Analyzed production records and compared data to physical store inventory for accuracy or irregularities
Monitored stocking areas to adjust volumes and storage requirements driven by production activity
Verified pricing and computed product totals to complete detailed invoices
Maintained records tracking adjustments, pallet audits and inventory errors
Streamlined operations, supervising inventory cycle counting processes and providing accounting and reporting oversight
Entered information into system to update status reports
Facilitated security tag placement and updates to minimize product loss
Implemented purchasing program to keep up with changing customer demands.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Put together realistic budgets based upon costs and fees for successfully operating business.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
Served as principal stakeholder over organization's complete operations.
Monitored staff performance, providing final-say assessment over inquiries.
Spearheaded business-related aims to meet tactical planning initiatives.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Conducted target market research to discover customer needs and analyze competitor trends.
Optimized team hiring, training and performance.
Introduced new methods, practices and systems to reduce turnaround time.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Performed statistical analyses to gather data for operational and forecast team needs.
Employed prompt decision-making and in-depth research to resolve issues.
Created and monitored promotional approaches to increase sales and profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Prepared bank deposits and handled business sales, returns and transaction reports.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Evaluated suppliers to maintain cost controls and improve operations.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Entered income and expense details into business databases to track purchases and address variances.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Trained and coached new and existing employees to boost staff productivity.

State Pageant Director

All American Miss

Huntsville, AL

01.2001 - 01.2003

Performed facility evaluations, documented environmental issues and tracked correction plans
Oversaw strategic business decision-making to develop, enhance and enforce business mission
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
Built relationships with strategic partners leading to business development opportunities
Devised strategic improvements to resolve issues and spearhead necessary operational updates
Managed $500,000 budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads
Established new workflow and employee training processes to improve operational efficiency
Developed and maintained strong business relationships between departments
Hired, trained and mentored 35 staff members to maximize productivity
Provided organizational leadership to over 100 professionals
Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions
Boosted pageant participation 500% by driving engagement, increasing outreach and improving service offerings
Created and implemented marketing campaigns and directory services to help clients capitalize on new media and Internet advertising opportunities
Executed on-time, under-budget project management to adhere to project road map
Interfaced with clients to discuss budget allocation to determine project scope
Fostered collaboration and development of new practices by business leaders
Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging little girls pageant trends
Implemented strategic offerings to enhance company's suite of products and services
Exercised leadership of pageant businesses dedicated to building and supporting children
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
Developed long-range plans for business growth, resulting in 250% increase in annual sales
Promoted brand awareness by increasing market penetration across little girls pageant markets
Leveraged trends in customer industries and marketplaces to shape solutions and approaches
Increased organization's exposure to pageant industry to grow sales profitability
Brought in more than $50,000 in new business each quarter.

Life Insurance Agent/Customer Service Representative

American General

Decatur, AL

01.2000 - 03.2001

Studied at out-of-state training. Traveled to Troy University to take the Alabama State Life Insurance Agent Examination. Passed with a score of 94 on my first attempt and earned my life insurance certification.
Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Provided primary customer support to internal and external customers.
Verified and updated customer contact and account details in Custom Laptop, Tablet, and Software to build and maintain accurate customer database.
Documented customer contact in Custom Laptop, Tablet, and Software to maintain record of customer interactions and elevate quality of service.
Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Encouraged policyholders to submit referrals to increase client base.
Maintained current product knowledge to meet customer needs and increase sales.
Recorded actions taken, issues resolved and all information to effectively manage customer accounts.
Followed up with customers about resolved issues to maintain high standards of customer service.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Recommended products to customers, thoroughly explaining details.
Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for company business.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Effectively communicated with customers about account changes, new annuity and life insurance products or services and potential life insurance upgrades.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Effective liaison between customers and internal departments.
Responded proactively and positively to rapid change.
Facilitated new and existing customer orders and completed accurate customer account information to meet aggressive deadlines.
Communicated professionally with colleagues, freelancers and clients.
Cross-trained and backed up other customer service managers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Entered orders into custom company computer database system.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Improved overall efficiency by anticipating needs and providing outstanding support.
Created and maintained detailed database to develop promotional sales.
Developed and updated databases to handle customer data.
Maintained up-to-date knowledge of product and service changes.
Cross-trained and provided backup support for organizational leadership.
Devised workaround solutions for life insurance-related issues.
Validated life insurance and annuity paperwork to boost efficiency.
Promoted available products and services to customers during service, account management and order calls.
Investigated and resolved accounting, service and delivery concerns.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Implemented and developed customer service training processes.
Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Increased efficiency and team productivity by promoting operational best practices.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Facilitated inter-departmental communication to effectively provide customer support.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Resolved customer account issues over phone with customers daily.
Provided ongoing guest service.
Reached out to customers after completed sales to suggest additional service or product purchases.
Sought ways to improve processes and services provided.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Promised best prices for life insurance and annuity customers and maintained accuracy when determining quotes.
Surpassed sales goals through implementation of effective marketing strategies.
Managed timely and effective replacement of damaged or missing products.
Educated customers about billing, payment processing and support policies and procedures.
Trained new personnel regarding company operations, policies and services.
Delivered prompt service to prioritize customer needs.
Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Promptly responded to inquiries and requests from prospective customers.
Resolved service issues revealed by statistical reports.
Trained staff on operating procedures and company services.

Business Owner/Operator

Southeastern Investigations and Recovery

Huntsville, AL

01.1996 - 02.1999

Consulted with potential clients to determine how company could best meet needs
Made financial and logistics decisions in best interest of company
Took care of escalated customer concerns to increase satisfaction
Assessed quality and approved work before releasing to clients
Developed estimates for investigative or recovery services based on in-depth knowledge of labor and material expenses
Promoted business on social media platforms to maximize brand identity and generate revenue
Managed operations budgeting, accounts payable and accounts receivable and payroll
Resolved issues quickly through meticulous research and quick decision-making
Conferred with customers to understand needs and finalize purchase orders
Kept records for production, inventory, income and expenses
Kept up-to-date on regulatory changes affecting business operations
Devised business and marketing plans and prepared monthly financial reports
Set pricing structures according to market analytics and emerging trends
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
Directed implementation of strategic business plans to achieve goals and objectives
Reviewed submitted expense reports for approval
Conducted market research to stock latest inventory
Improved company's quality and productivity by streamlining systems and processes
Determined pricing for products or services based on costs and competition
Analyzed financial statements and trends to manage cash flow and make business decisions
Met with service vendors or product suppliers to facilitate delivery
Mentored and trained new hires on sales techniques and customer service procedures
Submitted and prepared budget estimates and cost tracking reports
Supervised company social media and marketing efforts to expand brand awareness and attract new customers
Interviewed, trained and supervised employees
Developed business from ground up and prepared records and operations for smooth handover to new owners
Maintained professional integrity and credibility, adhering to applicable laws and regulations
Prepared case summaries highlighting investigated findings
Videotaped suspect's daily activities
Researched computer databases, public records and legal filings to compile accurate information for investigations
Performed assignments within investigative scope of competency to meet client needs
Researched public records
Conducted research for insurance claims to expose stolen funds and fraudulent claims
Produced timely and accurate reports about findings
Assisted attorneys and lawyers in criminal and civil cases with suspect investigations
Interviewed witnesses, family members and acquaintances of crime suspects and victims
Determined lawfulness of investigative requests from clients
Testified in court trials to present evidence as expert witness
Gathered proof of activities through video recordings, photographs and statements
Reviewed gathered information to assess or detect issues
Managed impact of biases to remain neutral and objective during investigations
Assisted law enforcement agents in analyzing information available on crime suspects
Examined candidate files for hiring firms to discover criminal, family and work history
Investigated background of claimants and witnesses to uncover past criminal activity
Performed mobile and stationary surveillance on individuals involved in domestic, fraud, insurance fraud, account recovery, and death investigations
Testified as representative in court hearings and presented evidence
Conducted private investigations to locate missing persons, obtain confidential information and solve crimes
Went undercover in disguises to gather additional evidence
Secured evidence, including property and video/audio, and uploaded into case management system.

Private Investigator

Diamondback Investigations

Huntsville, AL

03.1995 - 01.1996

Maintained professional integrity and credibility, adhering to applicable laws and regulations
Videotaped suspect's daily activities
Researched computer databases, public records and legal filings to compile accurate information for investigations
Prepared case summaries highlighting investigated findings
Performed assignments within investigative scope of competency to meet client needs
Researched public records
Conducted research for insurance claims to expose stolen funds and fraudulent claims
Produced timely and accurate reports about findings
Assisted attorneys and lawyers in criminal and civil cases with suspect investigations
Interviewed witnesses, family members and acquaintances of crime suspects and victims
Determined lawfulness of investigative requests from clients
Testified in court trials to present evidence as expert witness
Gathered proof of activities through video recordings, photographs and statements
Reviewed gathered information to assess or detect issues
Managed impact of biases to remain neutral and objective during investigations
Assisted law enforcement agents in analyzing information available on crime suspects
Examined candidate files for hiring firms to discover criminal, family and work history
Investigated background of claimants and witnesses to uncover past criminal activity
Performed mobile and stationary surveillance on individuals involved in domestic, fraud, insurance fraud, account recovery, and death investigations
Testified as representative in court hearings and presented evidence
Conducted private investigations to locate missing persons, obtain confidential information and solve crimes
Went undercover in disguises to gather additional evidence
Secured evidence, including property and video/audio, and uploaded into case management system.

Waitress

Centerfold Lounge

Detroit, MI

05.1993 - 03.1994

Maintained accurate cash handling practices while efficiently serving customers
Recommended and served alcoholic beverages to patrons during high-volume shifts
Maintained tidiness and organization throughout bar area
Communicated with patrons to offer friendly service and determine needs
Created rapport with new and returning patrons to foster guest satisfaction
Recommended food and drinks to patrons based on preference, pairings and special promotions
Monitored patron alcohol consumption to encourage safety
Checked identification prior to serving
Took orders, calculated charges, issued table checks and collected payments from customers
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Assessed patrons' needs to always provide proactive service
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Honed bartending skills by assisting bartender with high-volume shifts
Prepared salads, appetizers and garnishes to assist kitchen staff
Provided exceptional service to high volume of daily customers
Created signature beverages to increase revenue and patron loyalty
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Took drink orders from tables and bar area and relayed to bartenders
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow
Suggested cocktail choices based on customer preference, daily specials and inventory availability
Completed opening and closing checklists to ensure smooth restaurant operations
Checked identification to verify minimum age requirements for consumption of alcoholic beverages
Prepared both alcoholic and non-alcoholic beverages as specified by patrons.

Waitress

Trump's Club

Detroit, MI

01.1993 - 05.1993

Maintained accurate cash handling practices while efficiently serving customers
Recommended and served alcoholic beverages to patrons during high-volume shifts
Maintained tidiness and organization throughout bar area
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Communicated with patrons to offer friendly service and determine needs
Created rapport with new and returning patrons to foster guest satisfaction
Recommended food and drinks to patrons based on preference, pairings and special promotions
Monitored patron alcohol consumption to encourage safety
Checked identification prior to serving
Took orders, calculated charges, issued table checks and collected payments from customers
Honed bartending skills by assisting bartender with high-volume shifts
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Assessed patrons' needs to always provide proactive service
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Prepared salads, appetizers and garnishes to assist kitchen staff
Provided exceptional service to high volume of daily customers
Created signature beverages to increase revenue and patron loyalty
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Took drink orders from tables and bar area and relayed to bartenders
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow
Suggested cocktail choices based on customer preference, daily specials and inventory availability
Completed opening and closing checklists to ensure smooth restaurant operations
Checked identification to verify minimum age requirements for consumption of alcoholic beverages
Prepared both alcoholic and non-alcoholic beverages as specified by patrons.

Waitress

Sammy's

Birmingham, AL

08.1991 - 12.1992

Maintained accuracy while handling payments, giving change and printing receipts to customers
Greeted customers, answered questions and recommended specials to increase profits
Communicated with kitchen staff to stay updated on item availability and customer wait times
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Presented food and beverages to guests at tables
Presented menus to patrons to answer questions about menu items and make recommendations
Cleared table and bussed dishes to allow for quick setups
Stocked server areas with supplies before, during and after shifts
Resolved customer concerns with friendly and knowledgeable service
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Developed strong and lasting resident relationships
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
Implemented sanitary food handling, holding and service protocols
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
Completed opening and closing checklists to ensure smooth restaurant operations
Satisfied customers by topping off drinks and offering condiments, napkins and other items
Completed final preparations of dishes and quickly delivered items to customers
Relayed orders and special requests to cooks
Took orders, calculated charges, issued table checks and collected payments from customers
Handled special customer requests for separate checks and menu substitutions
Provided timely checks on guest needs and brought requests
Promoted desserts, appetizers and specialty drinks to optimize sales
Calculated accurate bill amounts and processed cash and credit card payments
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
Brewed coffee and distributed to guests
Informed customers about specials, upselling additional food and drink items
Retrieved prepared orders from kitchen areas and promptly delivered to guests
Displayed enthusiasm and knowledge about restaurant's menu and products
Reviewed daily specials, menu changes and service specifications
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Collected tickets and followed proper cash-handling procedures
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Served food and beverages to patrons and immediately remedied issues with orders
Presented menus to patrons to answer questions about offered items and make suitable recommendations
Trained new employees on restaurant procedures and plating techniques
Addressed complaints to kitchen staff and served replacement items
Refilled drinks and checked with diners to meet specific needs
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines
Communicated effectively with patrons, took orders and made item recommendations
Monitored dining rooms for safety and customer needs
Suggested additional items to customers to increase restaurant sales
Checked identification to verify minimum age requirements for consumption of alcoholic beverages
Presented menus to patrons, answered questions about menu items and made recommendations
Provided exceptional service to high volume of daily customers
Maintained accurate cash handling practices while efficiently serving customers
Recommended and served alcoholic beverages to patrons during high-volume shifts
Maintained tidiness and organization throughout bar area
Communicated with patrons to offer friendly service and determine needs
Created rapport with new and returning patrons to foster guest satisfaction
Recommended food and drinks to patrons based on preference, pairings and special promotions
Monitored patron alcohol consumption to encourage safety
Checked identification prior to serving
Honed bartending skills by assisting bartender with high-volume shifts
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Assessed patrons' needs to always provide proactive service
Prepared salads, appetizers and garnishes to assist kitchen staff
Created signature beverages to increase revenue and patron loyalty
Took drink orders from tables and bar area and relayed to bartenders
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow
Suggested cocktail choices based on customer preference, daily specials and inventory availability
Prepared both alcoholic and non-alcoholic beverages as specified by patrons.

Waitress

Shoney's Restaurant

Huntsville, AL

08.1990 - 07.1991

Maintained accuracy while handling payments, giving change and printing receipts to customers
Greeted customers, answered questions and recommended specials to increase profits
Communicated with kitchen staff to stay updated on item availability and customer wait times
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
Prepared salads, appetizers and garnishes to assist kitchen staff
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
Presented food and beverages to guests at tables
Presented menus to patrons to answer questions about menu items and make recommendations
Relayed orders to service bar and kitchen via point-of-sale register system
Utilized POS system to total meal costs and add taxes for final bill calculation
Cleared table and bussed dishes to allow for quick setups
Stocked server areas with supplies before, during and after shifts
Set up dining room to meet hospitality and service standards
Resolved customer concerns with friendly and knowledgeable service
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
Developed strong and lasting resident relationships
Greeted newly seated guests promptly, filled water glasses and brought bread to table
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
Implemented sanitary food handling, holding and service protocols
Operated POS terminals to input orders, split bills and calculate totals
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
Completed opening and closing checklists to ensure smooth restaurant operations
Documented food orders and ran items to guest tables in dining room
Satisfied customers by topping off drinks and offering condiments, napkins and other items
Set up tables and counters to prepare dining and serving areas
Reset tables between guests, refilled condiments and wiped down surfaces
Completed final preparations of dishes and quickly delivered items to customers
Relayed orders and special requests to cooks
Took orders, calculated charges, issued table checks and collected payments from customers
Handled special customer requests for separate checks and menu substitutions
Provided timely checks on guest needs and brought requests
Promoted desserts, appetizers and specialty drinks to optimize sales
Calculated accurate bill amounts and processed cash and credit card payments
Restocked tables, wait staff areas and order staging areas
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Discussed dining menu information to aid in decision process for senior residents
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences
Brewed coffee and distributed to guests
Informed customers about specials, upselling additional food and drink items
Retrieved prepared orders from kitchen areas and promptly delivered to guests
Recorded meal selections and transactions in microsystem to deliver prompt service
Displayed enthusiasm and knowledge about restaurant's menu and products
Reviewed daily specials, menu changes and service specifications
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Collected tickets and followed proper cash-handling procedures
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Served food and beverages to patrons and immediately remedied issues with orders
Cleaned tables and chairs to prepare dining area for next customers
Presented menus to patrons to answer questions about offered items and make suitable recommendations
Trained new employees on restaurant procedures and plating techniques
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Addressed complaints to kitchen staff and served replacement items
Cross-trained as host and helped with tasks such as greeting diners and escorting guests
Monitored inventory to provide needed supplies to servers and bartenders
Refilled drinks and checked with diners to meet specific needs
Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines
Communicated effectively with patrons, took orders and made item recommendations
Monitored dining rooms for safety and customer needs
Suggested additional items to customers to increase restaurant sales
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements
Checked identification to verify minimum age requirements for consumption of alcoholic beverages
Presented menus to patrons, answered questions about menu items and made recommendations
Provided exceptional service to high volume of daily customers
Observed eating patterns of residents to record proper nutrition during meal times
Designed emergency protocols to enhance customer and worker safety.

Roady/High Steel Climber/Stage Crew Member

Subcontracter

Huntsville, AL

06.1988 - 08.1990

Integrated professional audio/video systems and provided technical assistance to resolve issues
Checked completed work for quality and accuracy
Placed microphones in specific locations to maximize audio quality
Controlled lights, sound and A/V equipment during live productions
Collaborated with production staff to deliver exceptional performances
Prepared sets with lighting and other equipment to meet production specifications
Used appropriate tools and materials in alignment with safety protocols and industry best practices
Built strong rapport with customers to foster confidence in system installations
Utilized industry best practices in pulling low-voltage cabling.

Veterinary Assistant/Technician Apprentice

Paw Prints Vet Care Center

Madison, AL

04.1988 - 03.1990

Performed simple and semi-skilled work with minimal supervision
Performed thorough inspections, tests and diagnostic procedures to assess problems
Maintained consistent on-time arrival for all appointments to check and fix systems and equipment
Updated logs and computer records with latest customer and job details
Adjusted or modified equipment to enhance equipment performance or to respond to customer requests
Followed safety practices to safeguard against injury and damage to property
Managed quality control and maintained high level of customer satisfaction
Delivered on-the-job training and development initiatives to new hires and contractors
Maintained test equipment to safety standards to drive process integrity and data validity
Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance
Participated in training to maintain technical expertise and proficiency on applicable equipment
Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience
Restrained and stabilized animals during examination and treatment to prevent injuries
Organized operating room ahead of procedures and assisted veterinarians during surgeries
Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
Cared for animals in post-operative recovery by closely monitoring vital signs and progress
Assisted doctors and technicians by soothing upset or frightened animals
Trained new veterinary staff on office procedures and requirements
Released patients to owners with care directions from veterinary staff
Obtained information and history from clients to maintain medical charts
Communicated with veterinarians and staff members to maintain patient flow
Delivered attentive, courteous service to promote overall patron satisfaction
Helped veterinarian with neutering, tooth removal and casting broken bones
Assisted veterinarians in examining animals
Operated radiographic and ultrasound equipment
Documented and tracked treatment activities
Addressed healthcare needs of animals by coordinating with veterinarians and following orders
Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury
Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency
Documented patient information with precision to maintain records accuracy
Monitored animals' recovering from surgery and notified veterinarians of behavioral changes
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures
Administered vaccines to animals and delivered blood and lab results
Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests
Educated clients and public on animal health, treatment protocols and general procedures
Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care
Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure
Provided animal health education to pet owners through community classes and outreach programs
Prepared and labeled medications and instructed client on administration
Performed physical examinations and recorded weight, temperature and other vitals
Operated anesthesia, oxygen and monitoring equipment
Monitored vital signs during surgery and notified veterinarian of changes
Administered and monitored anesthesia for surgeries and operations
Prepared and reviewed records and consent forms
Assisted with polishing, removing stains and other dental procedures
Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area
Shaved surgical areas and placed IV catheters in preparation for surgery
Prepared and administered medications and vaccines as prescribed by veterinarian
Used high-tech equipment to assist in diagnostic, medical and surgical procedures
Obtained relevant health history and information from clients to maintain medical charts
Tracked and scheduled follow-up appointments for animal treatment
Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens
Supported veterinarians to drive quality care, advocate for pets and educate clients
Examined animals for injury or illness and documented symptoms for veterinarian review
Delivered excellent service to pet owners to drive repeat business.

Doctorx Pets

Huntsville, AL

03.1987 - 08.1988

Collected payments and provided accurate change
Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Helped customers find specific products, answered questions and offered product advice
Trained new team members in cash register operation, stock procedures and customer services
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Sold various products by explaining unique features and educating customers on proper application or usage
Built and maintained relationships with peers and upper management to drive team success
Reviewed files, recordings and other documents to obtain information to respond to requests
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Answered product questions with up-to-date knowledge of sales and promotions
Used technology resources to assist customers in locating and selecting items
Developed trusting relationships with customers by making personal connections
Assisted teammates with sales-processing tasks to meet daily sales goals
Met merchandise processing standards and maintained organized and accessible work area
Answered incoming telephone calls to provide store, products and services information
Engaged customers in friendly, professional dialogue to determine needs
Adhered to company initiatives and achieved established goals
Worked with fellow sales team members to achieve group targets
Tracked company inventories, moved excess stock and arranged products to improve sales
Obtained signatures for financial documents and internal and external invoices.

01.1995 - 04.1995

Skills

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Additional Information

From 2015 to Present Day- I was unable to work due to medical issues, severe injuries and personal tragedies.
03/24/2015- Broke both feet and 8 of 10 toes. Was unable to walk. Became bedridden, then to a wheelchair until I taught myself how to walk again. This accomplishment I did completely on my own without help from anyone.
04/07/2015- Was in a major car wreck and was almost killed. Injuring both of my broken feet even more.
2015-2021- Had multiple surgeries.
06/01/2018- My oldest daughter passed away. I found her.
06/26/2018- My mother passed away.
07/20/2018- The home we all shared, due to all of our disabilities, burned down and I lost everything.
Present Day- I have picked myself back up and am anxiously waiting to find my perfect career.

Non-Profit Animal Rescue for domesticated animals, wildlife, and exotics. Multiple years.

I have had multiple years of Animal Rescue, Rehab, and Rehoming for domesticated animals, wildlife, and exotics. Depending on my living situation, if I could have animals where I lived, what type of animals I could have, how many animals I could have and what I could afford because I funded the entire rescues myself except for a few small donations.

I would get a call from someone that would have heard about me to come pick up an animal was in need of help. I would then go pick up the animal or animals and bring them home unless the individual brought it/them to me.
I would treat any wounds on the animal, bathe it, feed it, and give it time to acclimate to its' new surroundings which could be a few minutes to a few months.
If it was malnourished I would put it on a special diet to help it gain the weight back.
I would take it/them to the vet and have them completely vetted, all vaccinations would be given, and it/they would be dewormed.
Then I would begin working with the animal and depending on what type of animal it was, dog, cat, snake, rabbit, guinea pig,pigs'

08.1991 - 12.1992

Waitress

Shoney's Restaurant

08.1990 - 07.1991

Roady/High Steel Climber/Stage Crew Member

Subcontracter

06.1988 - 08.1990

Veterinary Assistant/Technician Apprentice

Paw Prints Vet Care Center

04.1988 - 03.1990

Doctorx Pets

03.1987 - 08.1988

Summary

Overview

Work History

Business Owner/Operator/Manager

Business Owner/Operator/Pageant Director

Business Owner/Operator

State Pageant Director

Life Insurance Agent/Customer Service Representative

Business Owner/Operator

Private Investigator

Waitress

Waitress

Waitress

Waitress

Roady/High Steel Climber/Stage Crew Member

Veterinary Assistant/Technician Apprentice

Education

No Degree - General Studies

No Degree - Computer And Information Sciences

No Degree - Computer And Information Sciences

No Degree - Computer And Information Sciences

No Degree - Psychology

Certification - Private Investigations

Certification - Surveillance

Certification - Auto Recovery

Certification - Death Investigations

Certification - Marriage Investigations

Skills

Additional Information

Non-Profit Animal Rescue for domesticated animals, wildlife, and exotics. Multiple years.

Timeline

Business Owner/Operator/Manager

Business Owner/Operator/Pageant Director

No Degree - General Studies

No Degree - Computer And Information Sciences

No Degree - Computer And Information Sciences

No Degree - Computer And Information Sciences

No Degree - Psychology

Business Owner/Operator

State Pageant Director

Life Insurance Agent/Customer Service Representative

Business Owner/Operator

Private Investigator

Certification - Private Investigations

Certification - Surveillance

Certification - Auto Recovery

Certification - Death Investigations

Certification - Marriage Investigations

Waitress

Waitress

Waitress

Waitress

Roady/High Steel Climber/Stage Crew Member

Veterinary Assistant/Technician Apprentice

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