Microsoft word and excell
Robin Brock
Sinton,TX
Summary
Dynamic and detail-oriented professional with a proven track record at Stainless Steel Products, adept in data entry and office management. Excelling in maintaining high accuracy levels and building positive customer relationships, I bring a blend of effective communication and administrative support skills, ensuring operational efficiency and customer satisfaction.
Overview
36
36
years of professional experience
Work History
Receptionist
Stainless Steel Products
05.2024 - 09.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Team Member Cashier
Academy Sports and Outdoors
09.2022 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Team Member
Mccoys Building Supply
11.2017 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
File Clerk
SEACOR Marine
05.1994 - 05.1995
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Managed incoming and outgoing mail for [Type] team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Call Center Representative
Map Mobile Communications
06.1993 - 05.1994
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Built positive relationships with customers by providing exceptional customer service.
House Cleaner
Molly Maid
03.1990 - 06.1993
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Emptied trashcans and transported waste to collection areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Dry Cleaner Customer Service Representative
Bon Air Cleaners
02.1989 - 03.1990
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Examined dried clothes to identify stains, tears and issues.
Education
No Degree - Administrative Assistance And Secretarial Science
MansField School of Business
Virginia Beach, VA06.1993
High School Diploma -
Faith Baptist Academy
Bourbonnais, IL06.1988
Skills
- Data Entry
- File Management
- Mail handling
- Time Management
- Scheduling appointments
- Clerical Support
- Office Management
- Administrative Support
- Supply Management
- Telephone skills
- Familiar with Microsoft word and excell
Software
Timeline
Receptionist
Stainless Steel Products
05.2024 - 09.2024
Team Member Cashier
Academy Sports and Outdoors
09.2022 - 05.2024
Team Member
Mccoys Building Supply
11.2017 - 06.2021
File Clerk
SEACOR Marine
05.1994 - 05.1995
Call Center Representative
Map Mobile Communications
06.1993 - 05.1994
House Cleaner
Molly Maid
03.1990 - 06.1993
Dry Cleaner Customer Service Representative
Bon Air Cleaners
02.1989 - 03.1990
No Degree - Administrative Assistance And Secretarial Science
MansField School of Business
High School Diploma -
Faith Baptist Academy
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