Real Estate Professional licensed in the state of PA
Robin BRokenborough
Philadelphia,PA
Summary
Agile leader with extensive experience in administrative support, financial management, and team supervision. Strong ability to align departmental tasks with the broader priorities of the organization. Proficient in managing budgets, overseeing staff, and improving operational efficiency in dynamic healthcare settings.
Overview
39
39
years of professional experience
Work History
office unit administrator-cst master scheduler
The Children’s Hospital of Philadelphia
01.2022 - Current
- Manage all scheduling processes to support unit operations
- Build, manage, and execute all staff schedules for 200+ staff members utilizing the UKG Kronos system
- Selected to participate in a process improvement project led by outside consulting firm for the creation of the new CST organization
- Partner with leadership on daily operations of the schedule
- Collaborate with various team members to complete PO’s, process check requests and reconciled expenses reports for all staff
- Partnered with the Supply Chain using the Coupa System to maintain unit inventory.
office unit administrator
The Children’s Hospital of Philadelphia
01.2017 - 01.2022
- Participate in the Financial Stewardship Committee to standardize practices throughout the nursing operations department resulting in streamlined processes and increases operational efficiency
- Completed schedules, reconciled/processed payroll for 100+ staff members using Kronos system in a timely and accurate manner to maintain workforce morale
- Served as point of contact to all unit staff regarding policies and procedures relating to payroll, scheduling, records management, and purchasing/supply management.
human resource manager
Vitel Communications
01.2012 - 01.2016
- Managed daily HR functions including payroll management, compensation, benefits, workman’s compensation, and performance management
- Proposed, developed, and successfully launched a recognition program for higher achieving employees aimed at increasing service quality, staff engagement, productivity, and job satisfaction
- Co-developed a training curriculum on best practices and safety standards for new hires, resulting in a decrease in motor vehicle accidents and workman’s compensation cases by 15%.
business operations manager
Vitel Communications
01.2010 - 01.2012
- Directed the day-to-day operation for dispatch call center, operations, and fleet including the prioritization of resources and scheduling of personnel across multiple shifts and assignments
- Created and/or support the strategic initiatives of the organization; participate in the financial success of the operation by identifying cost savings and revenue sources; coordinate projects and programs; evaluate business trends and make recommendations to improve operation efficiency.
human resource generalist
Lower Bucks Hospital
01.2008 - 01.2010
- Advised department managers regarding organizational policy, equal employment, compensation, and employee benefits
- Developed policies and directed/coordinated human resources activities, such as employment, compensation, labor relations, benefits, and training
- Developed and implemented a comprehensive talent marketing and advertising strategy to include identifying talent pools, attending job fairs, marketing events and industry outreach events.
supervisor, installation & Maintenance
Verizon Communications
01.1986 - 01.2008
- Managed a team on installing new fiber optic network by delivering voice, data, and broadband services to residential and business customers
- Enforced OSHA standards, corporate policies, and procedures compliance
- Reviewed grievances and met with grievant, union representative and supervisor to gather information and evaluate the allegation with the goal of resolving issues in a timely manner
- Managed annual wage and non-wage budget of 1.3 million in alignment with company goals.
Education
MBA - healthcare admin -
Wilmington University
New Castle, DE06.2021
BA - organizational management - undefined
Eastern University
Saint David’s, PA12.2008
Skills
- UKG Kronos
- EPIC
- Excellent communication
- Organized
- HIPAA
- Workday
- Coupa
- Concur
- Training Facilitation
- Conflict Resolution
- Microsoft Suite
- Payroll
- Excellent Customer Service Skills
- Knowledgeable of Onboarding
- Experience in Project Management
Interests
Timeline
office unit administrator-cst master scheduler
The Children’s Hospital of Philadelphia
01.2022 - Current
office unit administrator
The Children’s Hospital of Philadelphia
01.2017 - 01.2022
human resource manager
Vitel Communications
01.2012 - 01.2016
business operations manager
Vitel Communications
01.2010 - 01.2012
human resource generalist
Lower Bucks Hospital
01.2008 - 01.2010
supervisor, installation & Maintenance
Verizon Communications
01.1986 - 01.2008
BA - organizational management - undefined
Eastern University
MBA - healthcare admin -
Wilmington University
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