Robin Brotherton
Conyers,GA
Summary
Dynamic business owner with a proven track record at The Clean Team, excelling in customer relations and small business operations. Successfully enhanced client satisfaction through innovative service protocols and relationship building, resulting in increased retention rates. Skilled in verbal communication and strategic planning, fostering a high-performing team dedicated to achieving company goals.
Overview
14
14
years of professional experience
Work History
Owner
The Clean Team
08.2011 - Current
- Developed business plans to outline operational strategies and financial forecasts.
- Conducted market research to identify customer needs and competitive landscape.
- Established customer service protocols to improve client satisfaction and retention rates.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Improved team productivity by introducing innovative project management tools and techniques.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Cosmetology - Cosmetology
Artistic Beauty College
Conyers, GA1990
Diploma - Subjects Required
Rockdale High School
Conyers, GA1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Work Preference
Work Location
RemoteImportant To Me
Work from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Owner
The Clean Team
08.2011 - Current
Cosmetology - Cosmetology
Artistic Beauty College
Diploma - Subjects Required
Rockdale High School
Similar Profiles
Ashley HarrisAshley Harris
Professional Housekeeper at The Clean TeamProfessional Housekeeper at The Clean Team
Dyquail ScruggsDyquail Scruggs
Commercial Cleaner at The Clean TeamCommercial Cleaner at The Clean Team
LA TOYA PearsonLA TOYA Pearson
Office Cleaner at The Clean TeamOffice Cleaner at The Clean Team
Jaden MartinJaden Martin
Cabling Technician at US MilitaryCabling Technician at US Military
Kimshonia HandspikeKimshonia Handspike
Customer Service Representative at ResultsCXCustomer Service Representative at ResultsCX