ROBIN BROWN
Meshoppen,PA
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
In my time as team leader for Geisinger I have lead my team through Covid which was challenging in the fact that we had to schedule according to need and adapt to constant changes.
I have also acted as site supervisor when our clinic site supervisor was out with surgery.
This included scheduling for entire nursing and front desk staff.
We have recently had a move to a new clinic where new work flows needed to be adopted due to logistics. I have been integral in that process.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Geisinger Medical Center
Tunkhannock, PA
01.2006 - 08.2023
- Fostered positive employee relationships through communication, training and development coaching.
- Provided guidance, coaching, and feedback to team members.
- Promoted a culture of collaboration within the team.
- Collaborated with other departments to ensure smooth operations.
- Recruited, trained, and supervised new staff members.
- Developed strategies to motivate employees in achieving goals.
- Developed strategies to increase productivity and efficiency of the team.
- Identified areas where teams could improve their skillset.
- Implemented new processes and procedures as needed.
- Monitored customer service standards across the organization.
- Resolved conflicts between team members in a timely manner.
- Created and maintained a positive work environment for employees.
- Ensured that deadlines were met by setting realistic goals.
- Ensured compliance with company policies and regulations.
- Assigned and monitored daily tasks for team members.
- Analyzed data trends to identify opportunities for improvement.
- Provided technical assistance when needed.
- Facilitated communication between senior management and staff.
- Organized team meetings to discuss progress and challenges.
- Conducted regular performance appraisals for all team members.
- Maintained records of employee performance reviews.
- Initiated training sessions and coached employees to develop effective staff.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Delegated work assignments and prioritized tasks.
- Oversaw daily workloads and workflow for smooth operations.
- Conducted root causes analysis to develop corrective action plans.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Led regular team meetings to communicate current business trends and relevant updates.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Suggested various operational strategies to increase productivity.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Designed, reproduced and distributed variety of training aids for onboarding team members.
- Coached team for success by using corrective action processes.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Motivated team members to consistently achieve or exceed performance expectations.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Set goals for performance and deadlines to comply with company plans and vision.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Skills
- Employee Scheduling
- Performance Coaching
- Strategic Planning
- Business Development
- Computer Skills
- Employee Development
- Teamwork and Collaboration
- Performance Evaluations
- Problem Resolution
- Hiring and Training
- Schedule Oversight
- Complex Problem Solving
- Work Planning and Prioritization
- Team Development
- Staff Training
- Customer Service
- Professional and Courteous
- Team Building
- Staff Development
- Verbal and Written Communication
- Shift Scheduling
- Documentation and Reporting
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Task Delegation
- Team Leadership
- Schedule Management
- Interpersonal Relations
- Scheduling and Coordinating
- Onboarding and Orientation
- Good Judgment
- Policy Administration
Certification
- Medical Coding, AAPC - 2020
- Management through Geisinger and online sources
Timeline
Team Leader Manager
Geisinger Medical Center
01.2006 - 08.2023
- Medical Coding, AAPC - 2020
- Management through Geisinger and online sources
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