Robin Brown
Dammeron Valley,UT
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Chrysalis
10.2021 - 03.2022
- Assisted clients with every day personal care and life skills
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Licensed Medicare Agent
GoHealth
08.2019 - 01.2021
- Answering incoming calls and responding to customer concerns
- Accessing customer accounts and policy schedules
- Provide customers with detailed information about products and health insurance policies
- Also served as customer care representative
- Informed clients of policies and procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Long Haul Truck Driver
Varied
01.2000 - 02.2018
- Drive and operated various trucks
- Follow instructions: Read road maps, navigation, special customer requirements, pre and post truck inspections, pick up goods and materials, verify loads for accuracy and deliver them as instructed
- Loading and unloading cargo
- Responsible for basic vehicle maintenance
- Comply with all safe work practices, policy, and processes at all times
- Complete and verify paperwork for accuracy and keep updated knowledge by participating in educational opportunities
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Collaborated with dispatchers to optimize route planning for improved time management and resource allocation.
Education
No Degree - General Studues
USU Eastern
PriceCDL -
Ogden Applied Tech
Ogden, UT02-1999
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Disability Awareness
- ADL support
References
Available upon request.
Timeline
Direct Support Professional
Chrysalis
10.2021 - 03.2022
Licensed Medicare Agent
GoHealth
08.2019 - 01.2021
Long Haul Truck Driver
Varied
01.2000 - 02.2018
No Degree - General Studues
USU Eastern
CDL -
Ogden Applied Tech
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