Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBIN BROWN

District Heights,USA

Summary

Supervisory and Human Services professional with over 20 years of experience in residential program operations, staff management, and crisis intervention. Skilled in developing and training staff, ensuring program compliance, and maintaining a safe, supportive environment for residents. Demonstrates exceptional leadership, communication, and problem-solving skills with a proven record of fostering teamwork and operational excellence across multiple program sites.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Community of Hope
09.2024 - Current
  • Ensure shift coverage for 25 Resident Monitors across all temporary housing programs.
  • Recruit, train, and onboard new Resident Monitors to maintain adequate staffing levels.
  • Provide on-site support at various programs to cover open shifts when coverage is unavailable.
  • Serve as a primary liaison between program directors, housing operations, and management.
  • Oversee relief Resident Monitor scheduling, shift operations, and communication across all programs.
  • Review and ensure staff completion of TCP and required trainings, maintaining compliance records.
  • Communicate policy updates and procedural changes to all Resident Monitors and ensure implementation.
  • Provide on-call and backup coverage support in rotation with senior leadership.
  • Coordinate and assist in developing bi-annual Resident Monitor training and onboarding materials.

Shift Supervisor

N Street Village
11.2022 - Current
  • Monitored daily facility operations to ensure safety, security, and cleanliness.
  • Communicated shift duties, expectations, and policies clearly to staff.
  • Responded promptly to incidents, completed reports, and maintained compliance with program procedures.
  • Served as a professional role model for staff and residents.
  • Coordinated with management on incident response and documentation accuracy.
  • Maintained HMIS data entry and completed Unusual Incident Reports.
  • Participated in team meetings and required organizational training.
  • Concurrent Role

Lead Resident Monitor

Community of Hope
12.2021 - 09.2024
  • Supervised a team of Resident Monitors ensuring adherence to policies and maintaining a safe living environment.
  • Assisted with interviews, reference checks, and hiring decisions for new staff.
  • Provided ongoing staff training on resident care, documentation, and emergency response protocols.
  • Scheduled staff rotations and maintained adequate coverage for all shifts.
  • Collaborated with Program Directors on shift reports, calendars, and resident communication.
  • Led weekly team meetings addressing operational updates and staff concerns.
  • Served as On-Call Supervisor, providing leadership support during emergencies and staff changes.
  • Documented resident welfare checks, incident reports, and behavioral progress notes accurately.
  • Ensured consistent communication between shifts and program management.

House Manager

Montgomery County Coalition for the Homeless
09.2019 - 11.2021
  • Oversaw two Virginia Safe Haven homes for homeless veterans, supervising 11 employees.
  • Managed staff schedules, performance, and training to maintain consistent service delivery.
  • Conducted facility inspections, maintenance coordination, and supply inventory.
  • Handled petty cash, payroll review, and census documentation.
  • Led monthly staff meetings and ensured compliance with housing program standards.
  • Responded to resident and community concerns, resolving issues professionally.

Residential Counselor

Community Connections
05.2017 - 09.2019
  • Supported residents in daily living skills and provided individualized guidance.
  • Documented behavioral observations and progress notes for each resident.
  • Assisted in crisis intervention and implemented de-escalation strategies.
  • Coordinated with team members to maintain a therapeutic, structured environment.

Program Coordinator I

Catholic Charities
01.2011 - 01.2015
  • Assisted Senior Program Manager with day-to-day operations of transitional housing programs.
  • Maintained relationships with property managers and oversaw housing placements.
  • Conducted home visits and prepared reports to ensure program compliance.
  • Supervised volunteers and assisted in orientation and community partnership development.

Assistant Program Director

New Hope Ministries
01.2010 - 01.2011
  • Managed operations for a 100-bed women’s shelter, supervising 10 staff.
  • Coordinated scheduling, administrative duties, and policy enforcement.
  • Produced statistical and compliance reports for agency and contract requirements.
  • Collaborated with the Program Director on hiring, training, and performance management.

Education

High School Diploma -

Skills

  • Staff Supervision & Training
  • Program & Operations Management
  • Crisis Intervention & Conflict Resolution
  • Case Management & Resident Support
  • Documentation & Incident Reporting
  • Scheduling & Coverage Coordination
  • Policy Implementation & Compliance
  • Team Leadership & Development
  • Communication & Collaboration

Certification

  • First Aid & CPR Certified
  • Certified District of Columbia Notary Public

Timeline

Scheduling Coordinator

Community of Hope
09.2024 - Current

Shift Supervisor

N Street Village
11.2022 - Current

Lead Resident Monitor

Community of Hope
12.2021 - 09.2024

House Manager

Montgomery County Coalition for the Homeless
09.2019 - 11.2021

Residential Counselor

Community Connections
05.2017 - 09.2019

Program Coordinator I

Catholic Charities
01.2011 - 01.2015

Assistant Program Director

New Hope Ministries
01.2010 - 01.2011

High School Diploma -

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ROBIN BROWN