Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Robin Bryant

Spokane,WA

Summary

Energetic and personable with talent for building strong client relationships. Dedicated to Customer Service professionalism with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience

Work History

Account Manager, Sales Support

RAE Security, Inc
02.2023 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Answered customers' questions regarding products, prices, and availability.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Territory Account Manager

Puget Sound Hardware
08.2015 - 01.2023


  • Established successful account relationships with Maintenance Directors and their staff by building rapport and maintaining consistent communication
  • Increased business volume with existing accounts through communication and product support.
  • Addressed multiple industry issues and provided client support.
  • Quoted prices, credit terms and other bid specifications.
  • Worked independently with minimal supervision.


CUSTOMER SERVICE AND SALES REPRESENTATIVE

AM Hardware
08.2012 - 08.2015
  • Provided primary customer support to internal and external customers
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Promoted available products and services to customers during service, account management and order calls.

Education

High School Diploma -

Wilbur School
Wilbur, WA

Skills

  • Self-Motivated
  • Problem Resolution
  • Customer Relations
  • Inbound and Outbound Calling
  • Professional telephone demeanor
  • Order Fulfillment
  • Active listening
  • Administrative support
  • Teamwork and collaboration

Additional Information

  • Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships and problem solving

Timeline

Account Manager, Sales Support

RAE Security, Inc
02.2023 - Current

Territory Account Manager

Puget Sound Hardware
08.2015 - 01.2023

CUSTOMER SERVICE AND SALES REPRESENTATIVE

AM Hardware
08.2012 - 08.2015

High School Diploma -

Wilbur School

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Robin Bryant