Robin Bullion
Chattanooga,TN
Summary
Accomplished Customer Service Manager skilled in CRM software, team coordination, and conflict resolution. Expertise in training staff and managing customer feedback to enhance service quality. Strong problem-solving and leadership abilities, with a focus on developing strategies to improve customer satisfaction and loyalty. Transformational leader who builds efficient, results-oriented teams that drive company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Brenntag Mid-South
Chattanooga, Tennessee
01.2024 - Current
- Analyzed customer feedback and provided actionable insights to enhance service quality.
- Coordinated team schedules to ensure efficient customer service coverage.
- Trained new staff on customer service protocols and company policies.
- Resolved product and consumer complaints through effective communication, ensuring customer satisfaction.
- Addressed customer inquiries and issues with effective communication, fostering positive customer relationships.
- Responded promptly to customer emails and phone calls for support inquiries.
- Utilized CRM software to track customer interactions and maintain records.
Customer Service Representative
R.E Garrison Inc
Chattanooga, Tennessee
07.2020 - 12.2023
- Resolved customer complaints efficiently and professionally.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer inquiries through phone and email communications.
- Processed orders and returns using company software systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Arranged load schedules for drivers, ensuring timely pickups and deliveries.
- Logistics' coordination with drivers and warehouse
Customer Service Representative
Lipsey Logistic
Chattanooga, Tennessee
07.2016 - 03.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Upsold additional products or services by identifying customer needs, enhancing customer experience and generating revenue.
- Processed special orders in person and over telephone, contributing to monthly revenue growth.
- Recorded customer interactions and transactions accurately to support effective follow-up and service continuity. of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Taylor Center High School
Taylor Michigan06-1986
Skills
- Customer relationship management
- CRM software utilization
- Team coordination
- Customer feedback analysis
- Staff training
- Logistics coordination
- Order processing
- Conflict resolution
- Data entry accuracy
- Time management
- Deadline oriented
- Shipping, receiving, and warehousing
- MS office expert
- New hire training
- Effective workflow management
- Regulatory compliance
- Loss prevention
- Quality assurance
Timeline
Customer Service Manager
Brenntag Mid-South
01.2024 - Current
Customer Service Representative
R.E Garrison Inc
07.2020 - 12.2023
Customer Service Representative
Lipsey Logistic
07.2016 - 03.2020
High School Diploma -
Taylor Center High School