Robin Burns

Accomplished executive with over 20 years of experience in call center operations and human resources management. Demonstrated ability to lead large teams through significant changes, consistently achieving and surpassing business goals. Known for exceptional leadership qualities, including the ability to attract and empower high-performing teams. Expertise in operational strategy, training, and development within fast-paced environments. Eager to return to Cleveland to pursue new professional challenges.

• Led significant organizational change, including a comprehensive rebranding and restructuring initiative, aligning operational strategies with new corporate visions.
• Successfully promoted and developed over 10 senior-level site management staff.
• Recognized with multiple Quarterly and Annual awards for leadership and operational excellence.