Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate/Cashier
Walmart
06.2024 - 12.2024
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Trained new employees on cashier procedures, improving overall efficiency and productivity of team.
Kept work area clean, organized, and well-stocked with necessary supplies for smooth daily operations.
Helped maintain orderly flow of customers through checkout lanes to minimize wait times.
Assisted in inventory management, contributing to improved stock levels and product availability.
Supported sales associates with price checks, merchandise location assistance, and other tasks as needed to enhance the shopping experience for customers.
Bagged items securely to minimize breakages and reduce losses.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
Shift Lead Manager
KFC/Taco Bell
02.2022 - 11.2023
Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Supervised employees and oversaw quality compliance with company standards for food and services.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Coached crew members to optimize performance and motivate toward more efficient work.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Collaborated with other managers to develop cross-functional strategies for improving business performance.
Improved team productivity by implementing efficient scheduling and task delegation.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Collaborated with other leaders and executives to direct workflow and support operations.
Janitor for V.A. Clinic
Cleaning Lady
01.2001 - 11.2019
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Reduced spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Maintained positive and professional demeanor while interacting with building occupants, promoting respectful work environment.
Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Maintained well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Kept building spaces premises clean inside and outside.
Education
High School Diploma -
American School
Certification
ServSafe Food Handler Certification - National Restaurant Association.
Food Protection Manager Certification (FPMC) - Various Accredited Providers.