Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBIN CAMPBELL

P.O. Box 3052 Brookings,OR

Summary

Dynamic and results-driven professional with extensive experience at KFC/Taco Bell, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and optimize inventory management. Known for a meticulous attention to detail and a positive attitude, consistently fostering a productive work environment while achieving high customer satisfaction.

Driven Retail Manager with a proven track record of achieving the highest store audit scores in years, showcasing exceptional operational oversight. Achieved a significant reduction in inventory loss, outperforming peers and optimizing profit margins effectively. Known for unparalleled commitment
to team success, consistently covering shifts and exceeding weekly hour contributions. Aiming to leverage expertise in inventory management and team leadership to drive further improvements in retail performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

SHIFT LEAD MANAGER

KFC/Taco Bell
Brookings, US
02.2022 - 11.2023
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Exercised composure under pressure and in escalated customer service scenarios
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation
  • Coached crew members to optimize performance and motivate toward more efficient work
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Collaborated with other managers to develop cross-functional strategies for improving business performance
  • Improved team productivity by implementing efficient scheduling and task delegation
  • Located and resolved problems with team production and performance to maintain consistent quality levels
  • Collaborated with other leaders and executives to direct workflow and support operations

ASSOCIATE/CASHIER

Walmart
06.2020 - 12.2021
  • Worked flexible schedule and extra shifts to meet business needs
  • Built and maintained productive relationships with employees.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Assisted customers by answering questions and fulfilling requests
  • Assisted in opening store processes, and end-of-day closing activities.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
  • Trained new employees in cashier procedures, improving overall efficiency and productivity of team
  • Assisted in inventory management, contributing to improved stock levels and product availability
  • Bagged items securely to minimize breakages and reduce losses
  • Learned duties for various positions and provided backup at key times
  • Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies

Cleaning Lady

Cleaning Lady
Brookings, OR
03.2012 - 12.2019
  • Cleaned 3-bedroom, 2-bathroom extra-large vacation rental house, ensuring each guest experienced a pristine and welcoming environment
  • Changed linen on all 4 beds and pullout sofa to ensure a fresh and comfortable experience for each guest
  • Cleaned the gourmet kitchen including dishes, refrigerator/freezer, all other small kitchen appliances, counters, sink, oven, and stovetop
  • Swept and mopped the floors
  • Restocked what was used
  • Washed and dried all linens and towels to maintain a high standard of cleanliness and guest satisfaction
  • Cleaned and restocked the bathrooms and the jacuzzi tub to ensure a luxurious and hygienic experience for guests
  • Dusting and cleaning were completed in the dining room, living room, second living area, and office
  • Removed all trash and cleaned anything else that required attention to maintain the high standards of cleanliness expected by guests
  • Cleaned the outside decks and furniture including the fire pit and barbeque to provide a relaxing outdoor space for guests
  • Performed small maintenance when needed, such as fixing minor plumbing issues, changing light bulbs, and ensuring all appliances were in working order
  • This proactive approach contributed to a seamless and worry-free stay for guests, further enhancing their overall experience
  • Watered and tended to the plants to create a vibrant and welcoming atmosphere
  • Ensured that both the house and driveway were meticulously cleaned and maintained, making the property inviting for every guest
  • Once everything else was cleaned and taken care of, I would finish by vacuuming the entire house, leaving perfect vacuum lines on the carpet to the front door
  • This not only removed all footprints but also showed the next guest that they were the first person to enter the house since it was cleaned, enhancing their sense of comfort and exclusivity
  • I would regularly clean and prepare the house for new guests the same day the prior guest checked out
  • This ensured that the property was always ready to welcome the next set of visitors without any delay
  • By adhering to a meticulous and efficient cleaning schedule, I maintained high standards of hospitality and cleanliness, making each guest's experience as pleasant as possible
  • Additionally, I helped keep the property safe and secure with access to a security camera system, which was particularly important as the owner lived eight hours away
  • By monitoring the premises, I was able to respond promptly to any potential issues, always ensuring the safety and security of the property

Janitor for V.A. Clinic

Cleaning Lady
Brookings, OR
01.2001 - 11.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails
  • Maintained positive and professional demeanor while interacting with building occupants, promoting respectful work environment
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use
  • Kept building spaces premises clean inside and outside

Education

High School Diploma -

American School
Illinois
01.2000

Skills

  • Customer service
  • Team leadership
  • Workplace safety
  • POS system proficiency
  • Attention to detail
  • Adaptable and flexible
  • Inventory management
  • Computer skills
  • Positive attitude
  • Multitasking

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Food Protection Manager Certification (FPMC) - Various Accredited Providers.
  • OR Driver's License

Timeline

SHIFT LEAD MANAGER

KFC/Taco Bell
02.2022 - 11.2023

ASSOCIATE/CASHIER

Walmart
06.2020 - 12.2021

Cleaning Lady

Cleaning Lady
03.2012 - 12.2019

Janitor for V.A. Clinic

Cleaning Lady
01.2001 - 11.2019

High School Diploma -

American School

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