Robin Campbell
Waynesville
Summary
Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over 5 years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management.
Overview
26
26
years of professional experience
Work History
Warehouse Supervisor
DISH
02.2017 - 04.2022
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Started up and shut down processing equipment.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Operated warehouse material handling equipment correctly to move loads.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained new team members on proper and safe use of tools and equipment.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Met or exceeded production goals and objectives by following strict procedures.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Field Service Technician
DISH
11.2005 - 01.2013
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Checked, repaired and repacked survival equipment to meet specifications.
- Operated hand tools and power equipment according to company safety procedures.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Developed and implemented customized service plans to meet customer needs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked with diverse types of weather and ground conditions.
- Discussed and recommended service options with customers and explained costs involved.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Followed safety procedures to avoid injuries in field.
Copy Center Manager
Office Depot Inc
03.1996 - 03.2004
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered questions about store policies and addressed customer concerns.
- Recommended complementary purchases to customers, increasing revenue.
Education
GED -
Walnut Ridge High School
Columbus, OH04.1991
Skills
- Forensic Science
- Xerox Copiers
- Photo Documentation
- Content Design
- Hazardous Materials
- Staff Training
- Shipping and Receiving
- Quality Control
- Warehouse Safety
- Warehouse Organization
- Inventory Replenishment
- Order Picking and Processing
- Forklift Operation
- Stock Audits
- Freight Inspection
- Loading and Unloading
- Cycle Counts
Timeline
Warehouse Supervisor
DISH
02.2017 - 04.2022
Field Service Technician
DISH
11.2005 - 01.2013
Copy Center Manager
Office Depot Inc
03.1996 - 03.2004
GED -
Walnut Ridge High School