Robin Cannon

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Read system maps and caller information, and documented details in system.
• Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
• Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
• Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
• Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Provided on-the-job training and coaching to develop new dispatchers.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

TO NOTE- Gap in service between 2014-2016 due to family move to Dallas Metroplex, returned to service at Paris Police Department in same capacity in May of 2016.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
• Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.

• Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
• Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
• Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
• Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
• Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
• Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
• Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
• Documented prisoner identification, charges and inmate disturbance incidents.
• Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
• Examined incoming and outgoing mail to detect contraband.
• Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
• Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
• Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
• Supported administrative tasks such as coordinating visitation schedules, answering phones, and filing reports as needed for smooth daily operations.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Supervised inmates during meals, recreation and other activities.
• Conducted security checks of inmates and living areas.