Robin Chadwick
Las Vegas,NV
Summary
Dynamic, results-oriented professional with a proven track record in customer service, administrative support, and sales across diverse industries, complemented by advanced technological proficiency. Recognized for exceptional problem-solving abilities and a strong aptitude for relationship building, alongside expertise in digital marketing, data management, and project management. Committed to delivering outstanding service and support while excelling in remote work environments. Eager to leverage skills to enhance customer experiences and drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Caesar's Entertainment, Flamingo Casino
07.2025 - Current
- Dealt cards for various table games, ensuring adherence to game rules and procedures.
- Developed strong relationships with players, resulting in increased loyalty and repeat visits to the casino.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Monitored game integrity, identifying and resolving potential issues or irregularities to provide excellent customer service..
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Commendation for exceptional customer service.
Table Games Dealer
Sahara Hotel and Casino
11.2024 - 07.2025
- Dealt various table games, ensuring compliance with gaming regulations and procedures.
- Maintained accurate game records and cash handling throughout shifts.
- Assisted guests in understanding game rules and strategies to enhance their experience.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
Owner/Operator
Bini’s, LLC dba Holy Grill & Bini’s Boutique
06.2017 - 04.2024
- Developed and implemented operational procedures to enhance efficiency and service quality.
- Managed daily business activities, ensuring compliance with industry regulations and standards.
- Established vendor relationships, negotiating contracts to optimize supply chain management.
- Monitored inventory levels, implementing controls to reduce waste and manage costs effectively.
- Leveraged technology tools for scheduling, budgeting, and reporting to streamline operations.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Print Supervisor
OfficeMax - Print & Copy Services
06.2015 - 06.2017
- Coordinated large-scale printing projects, ensuring timely completion and client satisfaction.
- Increased efficiency by streamlining print and copy processes, resulting in faster turnaround times for customer orders.
- Tracked departmental metrics to identify areas for improvement and implemented targeted strategies for enhancement.
- Developed training materials for staff to streamline processes and improve service delivery standards.
- Managed a team of dedicated print associates, ensuring optimal performance and exceptional customer service.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Incorporated selling skills and product and service knowledge to meet customer needs.
Education
Bachelor of Science - Business Administration
University of Phoenix
Skills
- Conflict Resolution
- Organization and Multitasking
- Social Media Marketing
- Administrative Proficiency
- Marketing and Communication
- Digital Communication
Certification
- Certified Food Protection Manager-Colorado, AAA Food Safety, 2023-07-22
- Food Handler Safety Training Card, Southern Nevada Health District, 2024-04-01
- Techniques of Alcohol Management Card, TAM of Nevada, 2024-04-01
- Gaming Card, State of Nevada Gaming Control Board, 2024-04-08
Additional Experience
- Fears Nachawati; Baron & Budd; Curtis Law Group; Bank of America; Chase; Wachovia; MetLife; Hilton Worldwide; PetSmart; Michael’s; Office Max.
- Legal Assistant & Records Review; Operations; Sales & Support Administration; Recruiter/Trainer/Manager; Work From Home Customer Service & Administration; Multiple Hospitality Positions.
Timeline
Table Games Dealer
Caesar's Entertainment, Flamingo Casino
07.2025 - Current
Table Games Dealer
Sahara Hotel and Casino
11.2024 - 07.2025
Owner/Operator
Bini’s, LLC dba Holy Grill & Bini’s Boutique
06.2017 - 04.2024
Print Supervisor
OfficeMax - Print & Copy Services
06.2015 - 06.2017
Bachelor of Science - Business Administration
University of Phoenix