Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Robin Chugg

Lexington

Summary

Dynamic Business Development Manager with over 20 years of experience in leading operational teams and fostering relationships across sectors. Expert at driving performance metrics, managing crises, and ensuring business continuity, evidenced by directing 1,200 remote staff and completing over 3.7 million interactions. Proven track record in exceeding client expectations and adapting to transformational changes. Passionate about leveraging strong leadership and strategic insights to propel growth and success in evolving business environments.

Overview

22
22
years of professional experience

Work History

Director

Maximus Services
Lexington
04.2022 - 11.2024
  • Spearheaded operational eligibility services for large-scale accounts, delivering top-tier service for 1.6M lives.
  • Collaborated with IT and business partners to achieve performance metrics both pre and post statewide implementations for 10 sites.
  • Managed crisis situations, expertly guiding teams through business continuity and disaster recovery plans.
  • Directed and coached teams towards optimal performance, cultivating positive, productive relationships with cross-functional teams.

Sr. Manager

Maximus Services
Lexington
12.2020 - 04.2022
  • Orchestrated COVID-19 response teams, advising state leaders on contact tracing and vaccine scheduling initiatives.
  • Oversaw daily operations, coordinated resources, and maintained seamless client communications.
  • Transitioned a large workforce to transformational tasks within days, ensuring uninterrupted operations.
  • Directed over 1,200 remote staff for rapid change deployment, completing 3.7M interactions, including 1.9M outbound and 1.0M inbound calls.

Director, Operations

Conduent
Lexington
09.2002 - 08.2020
  • Fostered professional relationships through timely follow-up and comprehensive information delivery.
  • Championed healthcare projects across commercial and government sectors to meet targeted service levels and exceed client expectations.
  • Ensured business continuity during the COVID-19 pandemic, protecting client operations.
  • Directed disaster recovery activities during significant flooding in Louisiana, coordinating call center response teams with state leaders.

Education

Undergraduate - Microbiology

Brigham Young University
Provo, USA
01.1984

Undergraduate - Data Processing

University of KY, Lexington Technical Institute
Lexington, USA
01.1980

Skills

  • Project Management
  • Analytic Operations
  • Crisis Management
  • Disaster Recovery
  • Team Building
  • Clear Communication
  • Strategic Focus
  • Proven Operational Success
  • Business Relationships
  • Vendor Relationships
  • Product/Service Evolution
  • Revenue Recognition
  • Public Sector Knowledge
  • Time Management
  • Relationship Management
  • Organizational Skills
  • Operational management

Timeline

Director

Maximus Services
04.2022 - 11.2024

Sr. Manager

Maximus Services
12.2020 - 04.2022

Director, Operations

Conduent
09.2002 - 08.2020

Undergraduate - Microbiology

Brigham Young University

Undergraduate - Data Processing

University of KY, Lexington Technical Institute
Robin Chugg