ROBIN CIRKLES
Summary
Experienced Accounting & HR Generalist with a strong background in management, payroll processing, accounts payable, and accounts receivable. Skilled in managing multiple priorities and collaborating across functional teams, including medical claims processing and external insurance and healthcare providers. Proficient in OSHA and HIPAA regulations, month-end procedures, written and verbal communications, customer support, team training and development, financial reporting, account reconciliation, bank operations, provider contract interpretation, and possess strong financial analytical skills. Extensive management experience with a focus on building strong customer relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Operational Support Specialist
TopBuild/Insulation Works
02.2019 - Current
- Handled month-end close processes, including account reconciliations and financial reporting.
- Collaborated with the AR team to reconcile discrepancies and resolve billing issues.
- Assisted in processing customer payments and maintaining accurate records for 100+ client accounts.
- Analyzed current AR processes and identified areas for improvement.
- Manage payroll for 100+ employees
- Assisted in reconciling vendor statements, resolving discrepancies with 98% accuracy.
- Conducted data entry and maintained vendor files in Quickbooks, ensuring up-to-date records.
- Assist with business development by tracking transactions and fostering relationships with accountants, vendors, and customers.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Human Resources Manager
Bear Creek Healthcare
11.2017 - 02.2019
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various positions, minimizing financial discrepancies through detailed program management.
- Collaborated with department heads to create job descriptions that accurately reflected position responsibilities and requirements.
- Provided support for workers'' compensation claims by maintaining timely and accurate records of injuries and illnesses.
- Organized company-wide events to foster teamwork and strengthen interdepartmental relationships for better collaboration.
Senior Lead Customer Service Representative
Kinex Medical (formally Isokinetics)
10.2012 - 12.2016
- Medical industry claims and accounting professional with high level of dedication and focus on researching and resolving patient issues and concerns.
- Handle multiple insurance provider billing (Medicare, Cigna, Humana, United Healthcare, AETNA, Coventry, Qualchoice). Utilized TeamDME (accounting program) to access patient accounts, verified prescribed medical equipment and delivery ticket to create medical claim for insurance.
- Manage account receivables including posting insurance payments downloaded from web-based portals; focused on accuracy for patient accounts to provide current account balances.
- Process hospital facility billing utilizing medical equipment monthly usage logs and purchase orders to invoice correct amounts to facility.
- Research and consult with patients and insurance providers as part of medical claim denial resolution and billing discrepancies. Generated written communication in effort to gather data or documents needed to resolve problems.
- Used web-based internet ‘store' resources to generate medical equipment orders; entered orders and ensured placement and delivery of equipment.
Office Manager/Accounts Payable/Resident Trust Fund
Crystal Falls Health & Rehab
04.2009 - 07.2011
- Managed accounts payable by entering invoices to Americana (accounting system), balanced multiple checkbook ledgers using Excel spreadsheets, and printed checks.
- Entered collected funds into checking register and updated Americana accounting system.
- Distributed and reconciled petty cash by handing out cash as needed, generating a receipt for cash that had been distributed, and reconciling with when funds were low.
- Setup meetings for Medicare recipients with nursing home administrators determining length of stay, covered benefits and payment options. Contacted patient power of attorney designee to acquire approvals and signatures.
- Managed and distributed Resident Trust Fund account by accepting cash and check deposits for accounts, entering checks and deposits into Americana account, and balancing checkbook.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Education
Associates of Applied Science - Accounting
Cossatot Community College University of Arkansas
DeQueen, ARSkills
- Payroll system management
- Support services
- Organizational skills
- Documentation and reporting
- Payroll processing
- Bookkeeping
- Clerical support
- Employee onboarding
- Human resources administration
Certification
- Annual HIPPA Training
- Annual OSHA Training
- Annual PHI (Patient Health Information) Training
- Medical Device Act (MDA) Training
- Arkansas Public Notary
Timeline
Senior Operational Support Specialist
TopBuild/Insulation Works
02.2019 - Current
Human Resources Manager
Bear Creek Healthcare
11.2017 - 02.2019
Senior Lead Customer Service Representative
Kinex Medical (formally Isokinetics)
10.2012 - 12.2016
Office Manager/Accounts Payable/Resident Trust Fund
Crystal Falls Health & Rehab
04.2009 - 07.2011
Associates of Applied Science - Accounting
Cossatot Community College University of Arkansas
Similar Profiles
Eric TrippEric Tripp
Regional /Warehouse Inventory Control Manager at Insulation Works INCRegional /Warehouse Inventory Control Manager at Insulation Works INC
John L MontagueJohn L Montague
Home Insulation, Windows and Doors Salesman at Insulation Works, Windows And DoorsHome Insulation, Windows and Doors Salesman at Insulation Works, Windows And Doors
Reed FrankReed Frank
Regional Building Science Manager at TopBuild Home Services, Inc.Regional Building Science Manager at TopBuild Home Services, Inc.
Kanisha HayesKanisha Hayes
Operational Support Specialist at KBROperational Support Specialist at KBR
Ameer TOBYAAmeer TOBYA
Data Center Operational Support Specialist at M5 Hosting Inc.Data Center Operational Support Specialist at M5 Hosting Inc.